Senior Customer Service Lead
12 hours ago
We’re hiringPosition: Senior Customer Service LeadLocation: Turbhe, Navi Mumbai – On-siteExperience: 5 to 6 YearsAbout Nap ChiefNap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that parents love. Our team is small, energetic, and passionate about building a brand that makes a real difference.What You’ll Do:Lead and mentor the customer success and support team to deliver a world-class post-purchase experience.Build and implement structured systems for query management, resolution time, and escalation tracking.Own customer satisfaction and loyalty metrics (NPS, CSAT, repeat rate).Identify at-risk customers and build retention and win-back strategies.Work cross-functionally with Growth, Ops, and Brand teams to improve customer journey touchpoints.Train and empower team members with templates, tone of voice guidelines, and empathy-based communication.Analyse complaint trends, returns, and feedback loops to reduce friction.Maintain proactive communication with high-value or repeat customers.Develop insights from customer conversations to guide product and marketing decisions.Present monthly dashboards to leadership with learnings, patterns, and action plans.Build an ownership culture — where each executive is accountable for experience and resolution quality.Conduct weekly team reviews to ensure alignment, coaching, and continuous improvement.What We’re Looking For:Customer success strategy & team managementEmpathy, patience, and diplomacyNPS and retention analyticsCRM tools (e.g., Gorgias, Freshdesk, or similar)Strong communication and storytelling with customersProblem-solving and crisis managementSOP creation and workflow optimizationCollaboration with brand & growth teamsData-driven decision makingLeadership through coaching and empowermentApply Now: Send your CV to or apply directly.#Hiring #CRMManager #CustomerSuccess #D2C #NapChief #CustomerExperience #MumbaiJobs #TeamLead #Retention #CustomerSupport
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Customer Service Representative
2 days ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
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Senior customer service lead
1 day ago
Navi Mumbai, India Nap Chief Full timeWe’re hiring!Position: Senior Customer Service LeadLocation: Turbhe, Navi Mumbai – On-siteExperience: 5 to 6 YearsAbout Nap ChiefNap Chief is a fast-growing D2 C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that parents love. Our team...
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Senior Customer Service Lead
3 days ago
Navi Mumbai, India Nap Chief Full timeWe’re hiring! 🚀 Position: Senior Customer Service Lead📍 Location: Turbhe, Navi Mumbai – On-site💼 Experience: 5 to 6 Years About Nap Chief 🧸Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that...
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Senior Customer Service Lead
2 days ago
navi mumbai, India Nap Chief Full timeWe’re hiring! 🚀 Position: Senior Customer Service Lead📍 Location: Turbhe, Navi Mumbai – On-site💼 Experience: 5 to 6 Years About Nap Chief 🧸Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that...
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Senior Customer Service Lead
20 hours ago
Navi Mumbai, India Nap Chief Full timeWe’re hiring! 🚀 Position: Senior Customer Service Lead📍 Location: Turbhe, Navi Mumbai – On-site💼 Experience: 5 to 6 Years About Nap Chief 🧸Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that...
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Senior Customer Service Lead
13 hours ago
Navi Mumbai, India Nap Chief Full timeWe’re hiring! 🚀 Position: Senior Customer Service Lead📍 Location: Turbhe, Navi Mumbai – On-site💼 Experience: 5 to 6 Years About Nap Chief 🧸Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that...
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Senior Customer Service Lead
1 day ago
Navi Mumbai, India Nap Chief Full timeWe’re hiring!Position: Senior Customer Service LeadLocation: Turbhe, Navi Mumbai – On-siteExperience: 5 to 6 YearsAbout Nap ChiefNap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that parents love. Our team...
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Customer Service Representative
1 week ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...
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Customer Service Representative
1 week ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeHiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...
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Executive Customer Service
5 days ago
Mumbai, India LEAD School Full time**Role**:Executive Customer Service - Telugu **Job brief** **Responsibilities** - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep records...
