Desktop/Infrastructure Support Engineer

3 weeks ago

Mumbai, India People Connect Solutions Full time

INDUSTRY : Information Technology

LOCATION : Mumbai

CORE COMPETENCY : Desktop support \VIP support engineer

POSITION KEY ACCOUNTABILITIES :

- Incident Management

- Problem Management

- VIP (CXO) support

- Coordination activities

- Stakeholder Management

- Asset Management

- Vendor Management

- End Point Compliance Management

- People Management

JOB DESCRIPTION : Desktop support \VIP support engineer

- VIP (CXO) End User Support and troubleshooting

- Management of Physical End Points in Windows, MAC & Tablet environment.

- Accountable for the execution and compliance to ITIL V4 service processes.

- User experience and high level of CSAT with operational efficiency and cost effectiveness for business.

- Point of contact for internal client and responsible for smooth functioning of IT Operations, team management and customer delight.

- Providing expert problem management support to difficult, high profile customer issues and ensuring root-cause analysis is conducted and a Corrective action plan is followed with learning applied for future benefit.

- Develop strong and trusted working relationships with Regional/Zonal business leadership and stakeholders to prioritize work and manage the technology needs to ensure project prioritization remains in line with strategic and tactical objectives.

- Analyse existing systems and processes to identify gaps and improve workflow SOPs, implement best practices, quality, cost, skills and productivity of the operations to avoid any point in branch audit.

- Excellent knowledge of VC systems or provided VC support

- Worked in the Banking sector and provided support to VIP users. End Point Compliance IT Management.

- Ensuring compliance to IT policies and related processes

- Implementation, adherence and awareness of policies, processes, and procedures in coordination with Information Security Group.

POSITION SPECIFICATIONS(Qualifications and specific experience) :

- Excellent knowledge in IT - End User Systems

- Excellent verbal and written communication skills

- Excellent relationship management skills with the ability to relate to people at every level of business.

- Ability to work effectively in complex matrix organizations involving outsourced operations.

- Well versed with Microsoft applications like Word, Excel, PowerPoint

- A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.

- Ability to understand and adopt new technologies/applications and implement creative technical solution to reduce IT operation cost and investments.

- Technical audit and assessment of the End User environment and provide solutions that can benefit organizations.

- Measure performance and plan capacity to meet future requirements with proper planning and implementing long-term strategy.

- Team Manager with excellent business & IT analysis skills, communication, relationship building, and good IT awareness to drive bank's process improvement.

- Ability to build and motivate a large team of people with special emphasis on inner strengths and soft skills of a person along with technology skills.

- Well adaptive towards corporate & Banking culture behaviour, ability to work under pressure and cross departmental teams.

- Excellent in verbal communication, leadership, timely decisions in critical times.

- Ability to think and work in an organized and effective manner in an environment with rapidly shifting, and sometimes contradictory, demands and priorities.

- Degree holder

(ref:hirist.tech)

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