Consultant/Manager - Change Management

1 month ago

QatarDohaMiddle EastOverseasInternational, India Brisk Win IT PVT Ltd. Full time

Purpose of the Job :

The successful candidate shall have a strong understanding of change management principles. Collaborate with other departments to ensure successful implementation of changes across the organization. A change manager consultant oversees multiple changes related to the project or program and it shall be introduced to the team.

Job Description

- Ensuring that all changes are assessed for their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance at change advisory board (CAB) meetings if appropriate.

- Streamlining the entire change process, significantly reducing service downtime while also delivering value to end users more quickly.

- Plan and manage changes to IT services, while minimizing risk and improving decision support to users and the business.

- Proposes changes, collects, and organizes relevant details, and creates plans for change implementation.

- Risk assessment and management.

- Prioritizing changes and allocating resources.

- Shall pay close attention to all details of a proposed change to assess the risk and benefits accurately.

- Shall be able to share information easily and train others in change management techniques.

- Collecting relevant information and organizing it into easy-to-understand documents.

- Analyzes and evaluates proposed changes and provides recommendations that the change manager may use in making approvals.

- Change manager shall effectively communicate the benefits of change to stakeholders.

- Should be expert in ITSM process and its implementation like incident management, problem management, request fulfilment, change management, service level agreement and service asset configuration and as well release management and other standard processes of ITSM.

- Knowledge of Enterprise IT service processes and procedures and experience with enterprise ITSM tools like SMAX and UCMDB and not limited to.

- Experience in working with customer service, information security, IT systems architecture, and development teams.

- Experience in infrastructure processes, business analysis, or process design and in using Microsoft Project, MS Visio, and MS PowerPoint.

- Experience in developing ways of accomplishing goals with little or no supervision and with deliverable based model, depending on oneself to complete objectives and determining when escalation of issues is necessary.

- Reviewing incident data to analyses assigned problems and analyzing problems for correct prioritization and classification.

- Investigating assigned problems through to resolution or root cause and coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors.

- Expert level of ITIL knowledge and recommended to have and not limited to knowledge of SMAX capabilities and best possibilities.

- Integration capabilities of ITSM products like SMAX etc. and experience in designing for and leading of implementation of ITSM Solutions.

- Generic planning and architecting skills for Service Management solutions and skills and experience writing architecture and solution design document.

- Negotiates and agrees on the levels of Service to be delivered with the customer (either internal or external); formally documenting these levels of Service in SLAs

- Negotiates and agrees to OLAs and, in some cases, other SLAs and agreements that underpin the SLAs

- Ensures that Service Performance Reviews are regularly performed, and any required actions are performed

- Reviewing service scope, SLAs, OLAs and other agreements on a regular basis, ideally at least annually.

Minimum Requirements :

Education : Bachelor's or higher degree in Computer Science or related field.

Skills & Knowledge :

- Expertise in Change Management.

- Knowing Change Management Principles and Best Practices.

- Ability to work in a pressurized environment with tight deadlines.

- Ability to plan, organize, problem solve and manage initiatives independently.

- Extensive technical expertise in these Information Technology domains

- Knowledge of IT related technology solutions & best practices.

- Excellent sharing knowledge and encouraging development of others to achieve specific team goals.

- Strong in analytical, critical thinking and problem-solving skills.

- English language skills (reading, speaking, writing, and listening).

(ref:hirist.tech)

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