IT Service Desk L1

3 days ago

Chennai, India EIL Global Full time

Greeting

We are EIL Global, a company providing managed IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies. We are headquartered in Adelaide, Australia, and have clients and offices across Asia Pacific & EMEA locations.

Currently, we are looking for a Service Desk L1 professional to assist our clients on a full-time project based in the Philippines/India

Work Timings:
8:00 AM – 6:00 PM PHT (Philippine time)

Location: Remote

Job Description

Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


• Basic understanding of
PC hardware set-up and configuration
.


• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.


• Basic knowledge of
Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications
etc. is a must.


• Should have worked as a
Technical Support Executive / System or Network Administrator
& acquired hands-on experience in the above areas in large & complex setups.


• Knowledge of
Microsoft based operating systems
with emphasis on
Windows X
(i.e. Win10, Win7)


• Experience with using and
troubleshooting Outlook within a network environment
(permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)


• Experience with using and
troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint
.


• Good written and oral communications skills with clients and management as well as people skills.


• Ability to work with deadlines and complete tasks on-time.


• MCP and ITIL certification would be desirable but not mandatory


•
Knowledge and experience of ticketing tools
(
ServiceNow
/ Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

·
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

·
Be good at Read & Write in English
.

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