Hiring _ Amdocs CRM L2 Support

4 weeks ago

Pune, India VOIS Full time

Role & responsibilities

  • Strong Operational, analytical, problem-solving  skills
  • At least 2+ years of hands on Technical Expertise in AMDOCS OMS.
  • Min 2+ years of Strong Telecom Domain Knowledge is must
  • Manage People activities and ensure all Operational activities delivered within agreed SLAs.
  • SME OMS in Telecom Domain Amdocs Enabler
  • Should have end to end knowledge of Telecom domain and have strong technical expertise in Amdocs Enabler OMS.
  • Knowledge on CRM, Rating, Billing, etc. BSS applications areas, COTS package Amdocs Enablers, Turbo Charging and OMS, Unix and PL/SQL.
  • Support changes carried out by interface applications like Mediation, CRM, Provisioning, DWH, etc. Provide support to Customer Operations team -Work around solutions and work with L3 team for permanent fix, ensure timely & accurate bill cycle.
  • Technical specialist for resolving all complex & critical application issues/ challenges faced by the team. - Accountable for meeting & improving SLA & KPIs for their application suite.
  • Should have minimum 3 years of technical experience on Amdocs Enabler (CRM), Unix and SQL.
  • Responsible for driving down the incidents , problem, trouble tickets, service request trends, resource management and stakeholder management.
  • Should have sound knowledge on ITIL/ITSM processes.

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