Senior Implementation Engineer

3 weeks ago

Bengaluru, India Q2 Full time
As passionate about our people as we are about our mission.

What We’re All About

:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Q2 is seeking a

Senior Implementation Engineer

tobe responsiblefor implementing Q2’s eBankingSolutions in order to align with the business requirements of our customers.You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer.Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.This role will also interface directly with clients to manage questions and issues during a project.This work is performed out of our Implementations Solution Center in Austin and does not require travel.RESPONSIBILITIES:Work on new configuration, issues and analysis casesPartner with clients and internal teams to understand business requirements and direct the configuration dutiesDevelop and perform quality assurance check points within your team to ensure quality and timely deliveryTake ownership of your team’s business results by developing and leading training and execution plansMonitors and impacts key metrics and efficienciesProblem-solve routine to complex issuesEstablish strong working and strategic relationships to socialize initiatives and get buy-in across functionsProvide Level 2 and 3 support to other team membersCreate and implement tools that increase quality, security and productivityTrack status and provide updates in relation to overall implementation processResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered toWork closely with Development and other teams to ensure client satisfaction and on-time deliveryEXPERIENCE AND KNOWLEDGE:Bachelor’s Degree in related field or equivalent experienceTypically requires 5+ years of related work experienceStrong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debuggingOperating System, Hardware configuration and Network troubleshooting skills required with packet analysis valuedConfiguration and deployment experience with Web ServicesSome knowledge of HTML helpfulknowledge of cloud platformVMware experience valuableExperience with Python and other scripting languagesFamiliarity with iOS and Android mobile applications platforms helpfulStrong troubleshooting, diagnostic and analytical skills.Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environmentA relentlessly positive dispositionExcellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.Ability to train individuals 1-on-1 and in a classroom environmentThe ability to remain calm, diplomatic, and cooperative under stressful conditionsStrong written and oral communication skills including communication of technical concepts to non-technical individualsFinancial Servicesand Enterprise Softwareexperience beneficial but not required#LI-SM1#LI-HybridHealth & WellnessHybrid & Remote Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Generous Retirement Benefit Plans, including a company-matching HSA program.

Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs – “You Earned it”

How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our

.

Q2 supports dozens of wide-reaching organizations, such as the , , and , promoting diversity and success in leadership and technology. Other deserving beneficiaries include helping LGBTQ communities, , and , a group helping veterans rebuild their lives with specially adapted homes.

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