Manager – Operations, Delivery

4 weeks ago

Kota, India Whatjobs IN C2 Full time

About Talent Toppers Talent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups. Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore Development Center, D&I Hiring, RPO, and Implant Services. Role Overview We are seeking a Manager – Operations, Delivery & Compliance who will strengthen the backbone of our recruitment business. This role is responsible for monitoring delivery team performance , enforcing operational discipline , building scalable processes , ensuring quality and compliance , and providing actionable insights through metrics-driven reporting. The focus will be on ensuring that recruitment delivery teams consistently meet client expectations through structured metrics, transparent reporting, and continuous improvement. Key Responsibilities 1. Team Delivery & Performance Metrics Define and track delivery KPIs (e.G., daily submissions, shortlisting ratio, offer-to-join conversion, TAT for CV submissions, candidate quality score). Monitor position closure TAT to ensure roles are filled within client-agreed timelines. Enforce CV quality checks before client submissions to maintain standards. Oversee daily work allocation within delivery teams and managers to ensure balanced workloads and accountability. Build performance dashboards for recruiters,

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