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Software Support Engineer
2 months ago
OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.
Position Summary & Objective
This role handles keeping our existing systems and providing support to business. The Software Support Engineer will partner with the Software Engineering and Software Quality Assurance Engineering teams, IT (Information Technology) and Systems Analysis teams to debug and fix software solutions.
Essential Functions Performed by this Position:
- Work as part of the engineering support team for supporting existing platforms.
- Hands on resolution of issues with creative thinking, resolving tickets using technology and automation.
- Create tools/utilities/plug-ins to automate resolution of issues.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Proper escalation of unresolved issues to the proper internal teams using standard procedures.
- Resolve network and configuration issues.
- Resolve customer reported issues.
- Meet established service level timelines when resolving support tickets.
- Monitor applications using dashboards and alerts.
- Maintain playbooks and document technical knowledge in the form of notes and manuals.
- Work with other teams to resolve issues and dependencies.
- Participate in self-organized Scrum teams by following Agile practices and actively take part in backlog refinement, release, and sprint planning activities.
Knowledge, Skills, and Abilities:
- Demonstrated ability to deliver high-quality, enterprise-class software on-time and of high quality.
- Knowledgeable in the software development lifecycle.
- Possess effective communication skills in English, both written and verbal (for non-English speaking countries).
- Ability to provide step-by-step technical help, both written and verbal.
- Ability to work effectively as a team member, across project teams, and independently.
- Ability to multi-task and balance priorities to meet challenging deadlines.
Technical Know How Required
General
- Experience in web scraping
- Adeptness in Linux command-line operations, packing installations, and executing precise tasks in a production AWS environment
- Comprehensive understanding of Regular Expressions and proficiency with either CSS selectors or XPath.
- Experience in .NET-oriented framework/language using C#.
- Experience with debugging and troubleshooting C# code.
- Working knowledge of source control systems like Git.
Required Education and Experience
Education:
- Bachelor’s degree in Computer Science or a related field.
Experience:
- 1-2 years of work experience on web scraping related projects
OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.
It is the policy of OpSec Security to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
