ITSM Business Analyst

2 months ago


bangalore, India Corporate Resources Full time
Job Description
  • Guide and supports ITSM (IT Service Management) process and/or service implementation for designated ITSM initiatives by documenting process and/or service requirements and acceptance criteria from process owners and key stakeholders.
  • Assists in the preparation of release notes, training materials, and documentation in appropriate repositories.
  • Collaborates with IT functions to develop and implement performance metrics and measurement tools.
  • Guides and supports ITSM process and/or service improvement efforts for designated initiatives by cultivating strong collaborative working relationships with cross-functional teams on process improvement projects.
  • Assisting in developing standard IT configuration management methodology
  • Supports the Configuration manager in the development of CMDB policy, processes, and knowledge base
  • Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
  • Industry
  • FMCG / Foods / Beverage
  • Functional Area
  • Sales, Retail, Business Development
  • Job Role
  • Sales / BD Manager
  • Job Type
  • Permanent
Qualification
  • UG Qualification
  • Any Graduate - Any Specialization
  • PG Qualification
  • Any Post Graduate - Any Specialization
  • Doctorate
  • Doctorate Not Required - None
Desired Candidate Profile Please refer to the Job description above
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