Operations Associate

2 weeks ago

Chennai, Tamil Nadu, India Silq Full time

JOB DESCRIPTION:

We are seeking a highly motivated and detail-oriented Operations associate who is well versed in Export/ Import freight forwarding operations to join our Silqs team. The primary focus of this role will be to keep the in-house app up to date with information pertaining to the end to end lifecycle of a shipment. The successful candidate will be responsible for coordinating with internal stakeholders to ensure timely and efficient update of rates, track and trace updates and ensure data quality and integrity.

Responsibilities:

  • Monitor the entire lifecycle of the shipment and perform timely updates in the in-house application within stipulated Service Level Agreement.
  • Work with account management to launch new customer projects in the SILQ application and maintain client-specific SOPs for service delivery.
  • Prepare and process shipping documentation, including bills of lading, commercial invoices, and export/import declarations.
  • Track shipments in real-time and keep clients informed of their cargo's status.
  • Manage import/export processes, ensuring compliance with international trade regulations.
  • Maintain accurate records of all shipments and related documentation.
  • Responsible for testing new app features in User Acceptance Testing.
  • Assist with customs clearance procedures and address any issues that may arise.
  • Stay up-to-date on industry trends and changes in regulations.

Qualifications:

  • Graduate with minimum of 2-5 years of experience in logistics, freight forwarding, or a related field.
  • Strong understanding of international trade procedures and customs regulations.
  • Excellent communication, interpersonal, and organizational skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team in a fast-paced environment.
  • US Trade Lane knowledge & familiarity with Federal Maritime Commission (FMC) regulations is preferred
  • Excellent attention to detail and accuracy.

PERKS/BENEFITS:

  • Incentive pay paid halfyearly
  • Quarterly awards
  • Health Insurance - Hospitalization and OPD
  • Insurance Policy - Term and Accident coverage
  • Wellness Benefit
  • Paid Leave
  • Team Lunches

Most importantly: You get to work through the most interesting phase of building a company - the beginning

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