Restaurant Manager

2 weeks ago

hyderabad, India Radisson Hotel Group Full time

Participates in the development and implementation for of businessstrategies for the restaurant which are aligned with Carlson’s overall mission,vision values and strategies

§ Develops and implements strategies for department

§ Monitors status regularly and adjusts strategies as appropriate

§ Develops and implements strategies for the assigned Food & Beverageoutlets that support achievement of the hotel’s goals

 Develops and implements strategies to achieve revenue and profit goal

§ Assists in the development of the marketing plan for assigned outlet bykeeping current on competitors on a regular basis

§ Develops and implements special promotions and employee incentives

§ Provides employees with current up-to-date information on menu offerings

§ Increases sales by coaching employees on effective sales techniques

§ Maximizes productivity by using forecasting techniques to adjustscheduling

 Manages the operation of assigned restaurant or outlet

§ Coordinates the set-up of restaurant or outlet areas in accordance withCarlson Hotels standards

§ Confirms daily specials and new menu additions with Executive Chef

§ Manages the food and beverage service provided in assigned outlet;coaches employees on effective service and food presentation techniques

§ Inspects restaurant and outlet areas on an on-going basis and takesappropriate steps to ensure facilities meet or exceeds the hotel’s standards atall times

§ Leads staff meetings; conducts daily pre-shift meetings to discussspecials, house count, reservations and new menu items

§ Assists in quarterly inventories

 Develops and implements strategies and practices which support employeeengagement

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed tounderstand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees withon-going feedback

§ Provides employees with coaching and counseling as needed to achieveperformance objectives and reach their fullest potential

 Creates 100% guest satisfaction by providing the Yes I Can experiencethrough performance that demonstrates the standards of, genuine hospitality andexceeding guest expectations

§ Gives personal attention, takes personal responsibility and usesteamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows throughwhen resolving guest problems

§ Provides Yes I Can genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied anduses their best judgment as to when it is appropriate to use the 100% GuestSatisfaction

§ Performs other duties required to provide the service brand behavior andgenuine hospitality

 Adheres to hotel policies and procedures

§ Attends work on time and as scheduled

§ Follows hotel grooming and hygiene standards

§ Minimise safety hazards by following all safety rules and procedures

§ Keeps DF&B promptly and fully informed of all problems or unusualmatters of significance

§ Performs all duties and responsibilities in a timely and efficientmanner in accordance with established company policies and procedures toachieve the overall objectives of this position

§ Maintains a favourable working relationship with all other hotelemployees to foster and promote a co-operative and harmonious workingenvironment

§ At all times projects a favourable image of the Hotel to the public

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