Desktop Support Engineer

4 weeks ago

Mumbai, India Third Bridge Full time
Job Description

As Third Bridge’s Desktop Support Engineer, you’ll play a vital role to keep our business running smoothly Providing first line support within our Tech Success team, you’ll fix all technology issues that our employees may face. You’ll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.Some of your responsibilities will include:User account creation, maintenance and closureIssuing equipment, inventory management, organise deliveries and shipmentsFirst line technical support: triaging issues, gathering information, resolving ticketsDesk configuration of meeting and conference spacesManaging escalation or delegation to senior team members or wider Tech and Product departmentsWorking from within our Mumbai office, you’ll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to our company goals. You’ll receive full training and ongoing support from your team. There is a clear escalation chain, which in turn provides you with a clear development ladder as you progress in your career with us.

Qualifications

What will you bring?“How can I help?”If you’re asking this throughout your day, then you’re already on your way to success in this role. As well as being technically minded, perhaps with some first line support in your work history, you also recognise what great customer service is. With experience you’ve gained from hospitality, retail or a service industry, you put your customer first, going above and beyond to resolve their issues, and you don’t stop until they’re fixed.You’re bringing your can-do attitude, learning a lot, and applying it quickly. You’re organised: understanding how to prioritise tickets and manage your time. You show patience when explaining solutions, translating technical steps into every-day language, and persevering when things don’t work out or you’re not understood the first time.Your CV should showcase any experience of the responsibilities described. About 90% of our business runs on Macbooks, so if you know your way around a Mac then this will be a big advantage to your application. But if you learn quickly and are called on by family and friends to sort out laptops, desktops, iOs and android phones, then we’d like to hear from you.

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