IT Lead

6 days ago

Hyderabad, India Pinnacle Full time

Description

As the IT Lead, you will be responsible for maintaining the productivity of computer users and improving employee satisfaction through assisting with any procedural or operating difficulty involving IT applications, Infrastructure, endpoints, or services.

Job Duties

Serve as the primary point of contact for all IT support requests within the office. Deliver excellent customer service through all employee interactions. Manage user onboarding/offboarding including provisioning accounts, devices, and access control. Oversee SaaS applications including Microsoft 365, SharePoint, Teams, and Power Platform. Maintain firewall (Fortinet) rules, routing and switching configuration, VPN tunnels, and network monitoring. Implement endpoint protection, patch management, and device compliance policies. Manage licensing, security, and access control for systems and applications. Maintain an accurate inventory of hardware, software, and accessories. Work with external vendors and service providers to ensure timely support and contract compliance. Self-Starter to IT projects that stretch beyond your comfort zone and do required research for solutions.

Required Qualifications

Bachelor’s Degree and/or combination of minimum 5 years total IT experience 3+ years of Windows AD domain & Server experience 3+ years of Desktop support experience 2+ years of Networking experience 2+ year of Cloud computing experience; preferably Azure 2+ years Office 365 experience Strong English communication and interpersonal skills and a customer service-oriented mindset. Knowledge of asking targeted questions to quickly understand the root cause of a problem Willingness to work in a fast-paced environment Independent self-starter that will act on needs as they arise Highly motivated team player that’s seeks best in class customer service Understand how environmental changes can impact the business

Preferred Qualifications

Microsoft AZ-104 Certification Power Platform Fundamentals CompTIA A+, Network+, Security+

Working Environment

Microsoft Hybrid Environment – Windows clients, Windows Servers, local Domain Controllers, Azure, Entra, Intune, Autopilot, M365. Conditions may include working inside and/or outside. May work around office machinery with moving parts and moving objects. Working near radiant and electrical energy. Working closely with others or working alone. Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.

Tools and PPE Requirements

Equipment (machines, tools, devices) used in performing the essential job functions, including but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. 

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associated with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountability and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities . To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

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