Account Manager

1 month ago

Ahmedabad, India Mavlers Full time

Here is an opportunity for a Account Manager (US) with Mavlers- a full-service Digital Marketing Agency.


About Uplers- We are a futuristic and fast-paced technology and marketing solution partner for 5000+ companies across 52 countries.


As Equal Opportunity Employer with a People-first approach, we believe in a high-performance, growth-driven culture powered by our vibrant team of 850+ ignited minds.


Role: Account Manager (US)

Experience: 4 years

Location : Hybrid-Ahmedabad

Job Type: Full Time Permanent position


Primary/Top Skills :Crisis Management(Basic), cross selling(Basic), technical profeciency(Basic), Upselling(Basic), account servicing(Strong), Client Relationship Building(Strong), Client Relationship Management(Strong), Communication Skills(Strong), Cross functional collaboration(Strong), Account Management(Strong), Project management(Basic).



Job Description:


Roles and Responsibilities :

-Conduct in-depth market research and analysis to understand the client's persona, industry, their pain & gains, preferences, and trends in the industry.

- Serve as the main point of contact in all matters related to client concerns and needs.

-Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients.

-Use growth techniques to generate new business and revenue opportunities through cross-selling and upselling.

-Actively establish and maintain positive relationships with clients by providing exceptional

customer experience, listening to their needs, and addressing their concerns with the right solutions to achieve long-term partnerships.

-Adherence and monitoring of sales progress to ensure that revenue goals are being met.

-Track and maintain all business-related processes and reports for the client funnel. Maintain accurate client records in the system/CRM.

-Collaborate across departments such as sales, marketing, and development to ensure that

the client's needs are being met.

- Handle inquiries and requests from customers and address their needs

-Interact with clients and respond to important inquiries about the company’s services

-Make cold calls or perform warm outreach, using outside-the-box thinking to develop new and unique sales tactics.

Maximise sales performance through strong relationships with clients and awareness of their needs and pain areas.

-Represent the company effectively by developing a comprehensive knowledge of its offerings

-Stay on top of accounts, making sure they receive services that are within their budget and meet their needs with the right solutions

-Find key personnel in client companies to establish profitable relationships.

-Approach potential customers to cultivate fruitful relationships.

-Meet regularly with other team members to discuss progress and find new ways to improve business

-Identify upsell, cross-sell, and renewal opportunities.

-Participate in collaborative business meetings to update key stakeholders

- Provide continuous, constructive feedback to the marketing and tech operations team.

-Generate progress reports for clients and senior leaders within the organization

-Utilize HubSpot tools to ensure a standardized process throughout all stages of a sale

-Achieve weekly, monthly, and annual sales and activity quotas



Requirements :

- Ability to work in an US time zone (mandatory)

- Candidate must have experience of working for a digital marketing or a Web agency. (Mandatory)

-Proven record of sales growth

- Experience in Overseas sales, customer service, and Account management skills. (US Based)

-Strong knowledge of business and sales growth techniques

- Exceptional project management skills

- Clear verbal and written communication skills

-Enthusiasm for the company and its growth potential

-Ability to multitask and juggle several responsibilities simultaneously

-Strong written and verbal communication skills

-Excellent organizational skills and attention to detail

-Excel, proposal creation, documentation

-Sharp negotiation

-Organizational skills

-Problem-solving skills

-Knowledge of various sales methodologies

-Growth techniques

-proven track record of meeting or exceeding quotas and receiving positive customer feedback

-Proficiency with common customer success and customer relationship management software, such as HubSpot.

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