Customer Growth Executive

3 months ago


hyderabad, India White Force Full time

Job Description:

Manage relationship with a defined set of Jumbotail customers.● Be responsible for identifying customers potential, increasing their GMV,managing customer concerns, issues by following up with the respective teamsand aiding in fulfillment of their orders.● Be responsible for setting monthly targets, incentives and revenue for thedefined set of Jumbotail customers.● Build and manage a relationship with the assigned customers through regularinteractions and visits.● Engage with customers around offers, targets, preferences and education.● Manage the execution of marketing assignments for the assigned set ofcustomers. Ensure that the customers are clear about the offers, Jumbotailpolicy and product communication.● Be responsible for receiving price data, product movement, competitive pricingand product bundling details from customers and pass it on to the businessteam.● Be responsible for receiving customer orders and ensuring on time delivery.● Coordinate with the customer delight and SCM team to ensure the customerorders are fulfilled on time in full and handling customer escalations if any.● Be responsible for communicating order/inventory related issues to thecustomers.● Follow up on pending customer payments and receivables.


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