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Exclusive Boutique Store Manager

2 months ago

bangalore, India PeopleLogic Full time

 

About the Customer

 

Company is a diversified multinational holding company active in the manufacture and sale of finished watches, jewelry, watch movements and components.

About the Role

Designation : Exclusive Boutique Store Manager 

MAIN RESPONSIBILITIES:

1. Sales Management

· Achieve and exceed boutique sales targets by setting sales targets (both team and individual basis) to the team and leading the team with sales strategies.

· Utilize various reports to review and analyze business results in order to purpose an action plan to reach targets

· Conduct market research on market trend, competitor's sales to share with management

· Be responsible on basic P&L: e.g. inventory, discounts, current running expenses

· Be responsible for KPIs set by my management from time to time.

· Willingness to work in Night Shifts / Airport Duty Free environment

2. Staff Management

· Train, position & discipline staff to reflect business strategy and meet sales goals

· Manage, coach and motivate staff to achieve sales goals

· Establish accountabilities & performance expectations for staff

· Allocate individual-specific qualitative and quantitative objectives to each staff member

· Be responsible for the planning of monthly roaster for all the staff in the store

· Ensure the grooming of the staff aligned with the guidelines of the brand

· Participate in the staff recruitment process

· Encourage and support the individual development of staff and build succession pipeline in the store

· Conduct daily briefing to ensure target achievement and communication

3. Inventory Managemen t

· Be responsible for inventory management, i.e. managing stock level and inventory counts

· Supervise stock transfer, stock take and daily inventory counts

4. Visual Merchandising & Store Maintenance

· Be responsible for applying branch merchandising guidelines

· Ensure timely window and interior product display rotation, including new products and best seller items, in order to maximize sales opportunity and meet the brand guideline

· Maintain the highest standards of housekeeping for both sales floor, window, counters and stock rooms at all time

5. Administrative Management

· Oversee all facets of store operations, e.g. billing, daily reconciliation report, management reports, cash management, etc

· Completion of all requested daily / weekly / monthly reports and documents

· Implement and support of all security measures

6. Customer Service (including after-sales service)

· Ensure best customer services & brand experience to customers to achieve high customer satisfaction

· Ensure satisfactory after-sales service to customers

· Attend to customer complaints when necessary

7. CRM

· Lead the team to acquire, build and maintain key customers

· Implement activities to drive customer repeat visit and build customer loyalty

· Coordinate in-store events with the Marketing team


Work Location: 

Bangalore

Work Experience: 

10+ Years of experience

Background and Requirements 

Job Requirements: