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[15h Left] Customer Service Executive
6 days ago
- Provide world-class customer service to both internal and external clients in all interactions, striving to exceed client expectations.- Solve customer problems over emails and phone calls.- Take ownership of customers issues and follow problems through to resolution within the SLA defined.- Drive higher NPS through quality and timely resolution of customer issues.- Coordinate across different departments and follow-up with them to ensure timely resolution of user service requests.- Maintain an orderly workflow according to priorities.- Ability to handle a high volume of requests in a fast-paced environment.- Enable sales team to manage and nurture relationship with existing and potential investor- Resolve all Customer Queries and Follow Established Procedures as Appropriate- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures,- Service Levels, Based on Customer Demands, To Meet Their Needs and Ensure Quality Service is given at all times.- Grow and nurture customer relationships on every interaction that results in measurable customer value.
Qualifications / Skills
- Bachelor's degree in communications or a related field is preferred- Have an understanding of the wealth segment and product offerings (1-3 years’ work experience in customer service)- Command on MS Excel- Good to be from Broking background- Strong written and verbal communication skills and ability to communicate with Retail customers. (must have)- Strong phone presence- Prior experience in financial services industry is preferred- Should be a team player
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