Engagement Manager

4 weeks ago


india Quantiphi Full time

Job Description:


Role: Engagement Manager

Experience Level: 8-12 Years

Work location: Trivandrum/Bangalore/Mumbai (Hybrid)


Role & Responsibilities:


Your responsibilities will include:

  • Should be responsible for managing multiple managed services engagements across clients.
  • Work with the sales team to help identify, support solutioning and bid for managed services opportunities.
  • Own finance and operations of the entire managed services function.
  • Prepare, present and participate in internal management reviews & client meetings.
  • Ensure compliance, work execution and continuous improvement of the services as per the contract.
  • Help augment and streamline the managed services offering for better market alignment.
  • Be the mentor, guide for the team and own timely hiring, upskilling of the team members.
  • Be an advisor to the clients, manage escalations and create a positive experience for them.


Skills Required:


You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven individuals willing to learn on the go would be preferred.


  • Minimum of 8 years of work experience in managed services or operations environment & exceptional client service experience
  • Good executive presence & ability to communicate/negotiate effectively with clients
  • Great organizational skills, ability to work independently or team with others as required
  • Develop and maintain relationships to efficiently leverage expertise
  • Experience with IT Service Management (ITSM) processes and tools like Service management, BCP & DR.
  • Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
  • Experience in supporting managed service bids, defining an operationally efficient resource model for meeting SLAs.
  • Proven people management skills and ability to manage a team of 30+.
  • Proven ability to meet multiple and/or unexpected deadlines in a demanding environment of 24x7 support.
  • Confidence with numbers and financial analysis
  • Proficiency in Google/Microsoft office suite
  • Ability to quickly solve problems with a positive upbeat attitude.


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