Process Associate – Service Desk
2 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate – Service DeskIn this role, you would be providing Level 1 support in Technical/Service desk support. Responsibilities· Strong customer service orientation· Demonstrated ability to handle multiple tasks with little to no forewarning.· Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.· Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.· Document & add new issues/solutions to Knowledge Management Repository· Utilize professional techniques to retain & delight customers.· Provide quality service & resolve concerns efficiently & professionally.· Above all, take full ownership of the Incident from Creation to Closure· Excellent communication skills· Should understand below Technical Skills: o Windows & MAC troubleshootingo Active Directoryo Basic Networkingo Win NT/2000o MS Office 2007, 2010. O365o IE6 & IE8o OS - WinXP, Win7, Win 10, MACo Outlook 2007, 2010, 2016o PC/Laptop/Handheld/Printers Qualifications we seek in youMinimum Qualifications• Bachelor's Degree required.Preferred Qualifications/ Skills• Good written and presentation / verbal communication skills • Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude
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Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Hyderabad, Telangana, India Genpact Full time ₹ 12,00,000 - ₹ 24,00,000 per yearReady to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
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Process Associate
2 weeks ago
Hyderabad, India Genpact Full timeReady to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter,...
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Service Desk Associate
1 week ago
Hyderabad, Telangana, India Bangalore Strategic Solution Full time**Designation** **Service desk Associate** **Language: English (Read + Write + Speak)** **Type Of Support: Voice process** **Shift Pattern: Rotational Shifts (Includes Night Shift 24/7)** **Week Off Pattern: 2 week off not necessarily to be Sat & Sun can be any 2 days in a week Work place: Bangalore, Pune, Hyderabad, Chennai, Coimbatore** **Experience:...
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Technical Associate Service Desk
2 days ago
Hyderabad, India Genpact Full timeJob Description Inviting applications for the role of Technical Associate - Service Desk In this role, individual need to provide Level 1 support services with knowledge of Technical/Service desk. Strong customer service orientation. Responsibilities - Provide technical support on Calls/Chats - Windows & MAC troubleshooting - Active Directory - Basic...
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Process Associate
2 weeks ago
Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Associate Lead Service Desk
2 weeks ago
Hyderabad, Secunderabad, India OSI Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAssociate Lead Service DeskExperience: 8+ YrsLocation: HyderabadOSI Digital is looking for service desk associate lead engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead /...
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Hyderabad, Telangana, India Genpact Full timeReady to build the future with AI?_ - At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work...
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Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Hyderabad, Telangana, India Genpact Full time ₹ 5,00,000 - ₹ 10,00,000 per yearReady to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
