Customer Relations Specialist

2 weeks ago


Kolkata, West Bengal, India TNV Method Full time

We're Hiring: REMOTE Customer Success Lead (Fitness Industry) How to Apply: Submit your CV & Cover Letter to Complete this self-paced written assessment: Pro tip: A well-crafted cover letter will add value to your application. Show us why YOU are the perfect fit for this leadership role We're Hiring a Customer Success Lead at TNV Method At TNV Method, we don't just transform bodies—we transform lives. Our individualized coaching method is designed to integrate seamlessly into busy, high-achieving lifestyles, and we're looking for an exceptional Customer Success Lead to drive our mission forward. This is not just another customer support role—this is a leadership position. You'll be the bridge between our clients and coaches, ensuring every TNV client experiences elite, high-touch service that keeps them engaged, motivated, and seeing results. Your Impact: Own and refine the entire Customer Success pipeline, from onboarding to long-term retention. Be the strategic partner to our clients—understand their needs, eliminate roadblocks, and ensure they never feel stuck. Conduct high-value customer success and retention calls, ensuring clients stay committed, engaged, and thriving. Use behavioral psychology & deep relationship-building to drive renewals and customer loyalty. Work directly with TNV leadership to implement strategies that enhance client experience, optimize retention, and boost revenue. Maintain our CRM, ensure seamless handoffs between teams, and bring data-driven insights to the table. Why TNV Method? We're not a big corporate machine. We're a close-knit, high-performance team that believes in excellence without bureaucracy. Here's what makes us different: Flat Hierarchy & Leadership Exposure – You'll work directly with Tanvi and senior leaders, making real, high-stakes decisions that shape our future. Career Growth & Mentorship – You'll receive direct mentorship from Tanvi, learning from her years of expertise in fitness, coaching, and business strategy. Remote-First & Impact-Driven – Work from anywhere while making a tangible difference in people's lives. Elite Standards, Elite Team – We hold ourselves to the highest standards—this isn't just a job, it's a mission. Who We're Looking For: Fitness Industry Experience is a MUST – You've worked in the fitness industry before, whether in coaching, client success, or retention. Empathetic & Client-Obsessed – You genuinely care about helping people achieve their fitness goals and will go the extra mile to support them. Proactive & Detail-Oriented – You take initiative, spot trends, and optimize processes to enhance customer experience. Persuasive & Results-Driven – You understand psychology, can influence behavior, and drive higher renewals and retention. Exceptional Communicator – You articulate yourself flawlessly in written and verbal English. Ready to lead Customer Success at TNV Method? Apply now



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