Client Solution Specialist
4 weeks ago
Company Description
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Description
Operations Delivery Lead is responsible for driving the requirements gathering phases of projects, liaising with business users to develop high quality business and functional requirements and work with stakeholders to analyze issues and propose solutions. The ODL also understands processes within the different business areas and work collaboratively with a global team and proactively follow-up on issues and actions with stakeholders and ensure that the program lead is kept informed on any roadblocks.
RESPONSIBILITIES
Responsible for the execution of client instructions and client requests Client handling and management skills Expected to interact with US clients, to understand their requirements Lead Cross functional interactions with Product leadership and partners based out of US Convert business requirements to execution instructions to the team Accountable for the quality and timeliness of database delivery to clients Prior experience in a co-ordinator role. This position required to coordinate process and delivery handoffs with Operations teams to meet established deliverables; escalate issues appropriately. Work on documentation and SOPs • Collaborate with and support offshore teams to troubleshoot and ensure that deliverables are met.
Qualifications
A successful Operations Delivery Lead delivers timely and quality instructions of client deliverables focusing on specific industry / category or set of categories. S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product-related queries and be the point of contact for commercial queries which also need to be solved in an efficient and client-focused manner.
QUALIFICATIONS
● BSc (Maths/Stats)/BE and 6+ Year experience in relevant position
● Demonstrated project co-ordination skills
● Affinity towards data analytics
● Ability to work in a fast-paced environment
● Excellent Documentation & communication skills
● Ability to multi-task in a high-pressure environment
Additional Information
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
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