Client Solutions Specialist
1 month ago
RESPONSIBILITIES
1. Responsible for the execution of client instructions and client requests2. Client handling and management skills3. Expected to interact with US clients, to understand their requirements4. Lead Cross functional interactions with Product leadership and partners based out of US5. Convert business requirements to execution instructions to the team6. Accountable for the quality and timeliness of database delivery to clients7. Prior experience in a co-ordinator role. This position required to coordinate process and delivery handoffs with Operations teams to meet established deliverables; escalate issues appropriately.8. Work on documentation and SOPs • Collaborate with and support offshore teams to troubleshoot and ensure that
A successful Client Solutions Specialist/Operations Delivery Lead delivers timely and quality instructions of client deliverables focusing on specific industry / category or set of categories. S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product-related queries and be the point of contact for commercial queries which also need to be solved in an efficient and client-focused manner.
QUALIFICATIONS
● BSc (Maths/Stats)/BE and 6+ Year experience in relevant position
● Demonstrated project co-ordination skills
● Affinity towards data analytics
● Ability to work in a fast-paced environment
● Excellent Documentation & communication skills
● Ability to multi-task in a high-pressure environment
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