Infra Service Delivery Manager

4 days ago

Anywhere in IndiaMultiple LocationsHyderabadBangaloreCoimbatore JMJ CONSULTANTS Full time

Job Title : Infra Service Delivery Manager

Job Type : Full-time

Experience : 10-14 Years

Location : Hyderabad / Bengaluru / Coimbatore

Work Mode : Hybrid

Shift : (2pm to 12pm),Cab facility will be provided.

Job Summary :

The Service Delivery Manager (SDM) oversees all service delivery operations as defined in the scope of the Statement of Work (SOW). This role involves managing fluctuations in service volumes, providing technical leadership, and ensuring continuous improvement initiatives to enhance system availability, performance, and reliability. The SDM will work closely with the Airbnb Infrastructure Manager, Global IT Manager, and internal teams to ensure efficient and accurate communication of progress and address any delays.

What You'll Do :

1. Service Delivery Operations :

- Manage all service delivery operations by the defined scope of work.

- Plan and execute shifts to accommodate spikes and troughs in service volumes.

2. Technical Leadership :

- Provide technical leadership and oversee the creation and management of infrastructure plans and standards.

3. Continuous Improvement :

- Facilitate systematic continuous improvement initiatives to enhance the availability, performance, and reliability of systems.

- Escalate any new service requests outside the standard catalogue to the Airbnb Infrastructure Manager.

4. Communication and Reporting :

- Communicate progress and any delays efficiently and accurately to the Global IT Manager.

- Produce Operations Metrics Review and generate reports for weekly, monthly, and quarterly meetings.

5. Team Management :

- Facilitate NOC and SaaS admin teams on-boarding on customer IT Enterprise.

- Ensure NOC and SaaS admin teams adhere to the Governance and Escalation Matrix.

- Identify and address training requirements for both teams and facilitate corresponding training programs.

6. Incident and Problem Management :

- Guide the team leads in conducting bridge calls during critical incidents.

- Develop and enhance Incident Probing and Communication skills within the teams.

- Guide the teams in performing Functional Incident Manager and Problem Manager Roles to drive incidents toward resolution and determine root causes.

7. Change Management :

- Guide the teams in performing the Functional Change Manager role.

- Validate attributes in the Change record and drive for authorization.

What are we looking for?

1. Bachelor's degree in a relevant field; Master's degree preferred.

2. Proven experience in service delivery management, preferably in a global IT environment.

3. Strong technical background with expertise in infrastructure planning and standards.

4. Excellent communication and leadership skills.

5. Experience in facilitating continuous improvement initiatives.

6. Familiarity with incident, problem, and change management processes.

7. Ability to analyse and present operational metrics.

(ref:hirist.tech)

  • Infra Service Delivery Manager

    4 days ago

    Anywhere in India/Multiple Locations/Hyderabad/Bangalore/Coimbatore JMJ CONSULTANTS Full time

    Job TitleInfra Service Delivery ManagerAbout the RoleThe Service Delivery Manager is responsible for overseeing all service delivery operations as defined in the scope of the Statement of Work (SOW). This role involves managing fluctuations in service volumes, providing technical leadership, and ensuring continuous improvement initiatives to enhance system...

  • Infra Service Delivery Manager

    4 weeks ago

    Anywhere in India/Multiple Locations/Hyderabad/Bangalore/Coimbatore, IN JMJ CONSULTANTS Full time

    Job Title : Infra Service Delivery ManagerJob Type : Full-timeExperience : 10-14 YearsLocation : Hyderabad / Bengaluru / CoimbatoreWork Mode : HybridShift : (2pm to 12pm),Cab facility will be provided.Job Summary :The Service Delivery Manager (SDM) oversees all service delivery operations as defined in the scope of the Statement of Work (SOW). This role...

  • Infra Service Delivery Manager

    3 months ago

    Hyderabad, India JMJ CONSULTANTS Full time

    Job Title : Infra Service Delivery ManagerJob Type : Full-timeExperience : 10-14 YearsLocation : Hyderabad / Bengaluru / CoimbatoreWork Mode : HybridShift : (2pm to 12pm),Cab facility will be provided.Job Summary :The Service Delivery Manager (SDM) oversees all service delivery operations as defined in the scope of the Statement of Work (SOW). This role...

  • Infrastructure Service Delivery Manager

    2 weeks ago

    Anywhere in India/Multiple Locations/Hyderabad/Bangalore/Coimbatore JMJ CONSULTANTS Full time

    Job Title: Infrastructure Service Delivery ManagerThe Infrastructure Service Delivery Manager is responsible for overseeing all service delivery operations as defined in the scope of the Statement of Work (SOW). This role involves managing fluctuations in service volumes, providing technical leadership, and ensuring continuous improvement initiatives to...

  • Infrastructure Service Delivery Manager

    2 weeks ago

    Anywhere in India/Multiple Locations/Hyderabad/Bangalore/Coimbatore JMJ CONSULTANTS Full time

    Job Title: Infrastructure Service Delivery ManagerJob Type: Full-timeExperience: 10-14 YearsLocation: Hyderabad / Bengaluru / CoimbatoreWork Mode: HybridShift: (2pm to 12pm), Cab facility will be provided.Job Summary:The Service Delivery Manager (SDM) oversees all service delivery operations as defined in the scope of the Statement of Work (SOW). This role...

  • Senior IT Service Delivery Manager

    4 days ago

    Anywhere in India/Multiple Locations Spectrus Informatics pvt Ltd Full time

    **About the Role**We are seeking a highly skilled Senior IT Service Delivery Manager to lead our incident management team at Spectrus Informatics pvt Ltd. The ideal candidate will have a strong background in IT service delivery and excellent leadership skills.Key Responsibilities:Monitoring war-room issues and P1 and P2 Incidents, and coordinating relevant...

  • Senior Technical Delivery Manager

    6 days ago

    Anywhere in India/Multiple Locations ORANGESIRI PRIVATE LIMITED Full time

    Job Title: Senior Technical Delivery ManagerJob Summary:We are seeking a Senior Technical Delivery Manager to be responsible for the consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the PMI Project Management Body of Knowledge (PMBOK). The ideal candidate...

  • Senior Technical Delivery Manager

    7 days ago

    Anywhere in India/Multiple Locations ORANGESIRI PRIVATE LIMITED Full time

    Job Title: Senior Technical Delivery ManagerJob Summary:We are seeking a Senior Technical Delivery Manager to lead our project management activities. The successful candidate will be responsible for ensuring the consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle.Key...

  • Senior Technical Delivery Manager

    1 week ago

    Anywhere in India/Multiple Locations ORANGESIRI PRIVATE LIMITED Full time

    Job Title: Senior Technical Delivery ManagerJob Summary:ORANGESIRI PRIVATE LIMITED is seeking a highly skilled Senior Technical Delivery Manager to lead our project management activities. The successful candidate will be responsible for ensuring the consistent application of all standard project management methodology processes, tools, and documentation...

  • Software Delivery Manager

    2 weeks ago

    Anywhere in India/Multiple Locations United Layer India Private Limited Full time

    Job Title: Software Delivery ManagerWe are seeking an experienced Software Delivery Manager to join our team at United Layer India Private Limited.Key Responsibilities:Manage a team of software developers and engineers to deliver new product features on time and within budget.Conduct efficient and effective sprint planning to ensure successful project...

  • Senior Cloud and DevOps Delivery Manager

    4 days ago

    Anywhere in India/Multiple Locations United Layer India Private Limited Full time

    Job Description:We are seeking an experienced Senior Cloud and DevOps Delivery Manager who will be responsible for managing people, sprint planning, and the delivery of new product features in a cloud-first environment.Key Responsibilities:Excellent knowledge and projects delivery experience in Cloud and DevOpsManage a team of software developers and...

  • Senior Technical Delivery Manager/Project Manager

    4 days ago

    Anywhere in India/Multiple Locations ORANGESIRI PRIVATE LIMITED Full time

    Job Title: Senior Technical Delivery Manager/Project ManagerAbout the Role:We are seeking a highly skilled Senior Technical Delivery Manager/Project Manager to join our team at ORANGESIRI PRIVATE LIMITED. As a key member of our delivery team, you will be responsible for managing complex projects from initiation to closure, ensuring timely and within-budget...

  • Project Manager

    7 months ago

    Anywhere in India,Multiple Locations ORANGESIRI (OPC) PRIVATE LIMITED Full time

    Job Description : We are seeking a Senior Technical Delivery Manager to be responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the PMI Project Management Body of Knowledge (PMBOK). Understands service offerings so that they can identify...

  • Service Delivery Manager

    4 days ago

    Coimbatore, India Virtual Techgurus India Pvt Ltd Full time

    Position Overview: We are seeking a highly skilled and experienced Service Delivery Manager to oversee our managed services operations, with a focus on Unix and storage technologies. The ideal candidate will possess in-depth knowledge of Unix systems, storage solutions, and managed services, along with excellent leadership and communication skills. The...

  • Business Development Manager(Real Estate)

    1 month ago

    india ElitePRO Infra Full time

    Company Description:ElitePRO Infra is Gurugram’s leading real estate and investment consultant, specializing in customer-centric services for the commercial and residential segments. Our goal is to provide tailored solutions that meet the unique needs of our clients, ensuring their satisfaction and success in the real estate market.Role DescriptionThis is...

  • Delivery Manager

    4 months ago

    Hyderabad, India Daxx Full time

    We are seeking a strong Technical Delivery Manager with good technical expertise, to be responsible for the quality of a highly scalable and distributed platform for one of the largest world-leading Auto mobile industry.You will be working as a key member of this collaborative team with a group of experts recognized around the world. This is an excellent...

  • United Layer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN United Layer India Private Limited Full time

    Work Time : Flexible working hours (should make him/her available between 4 PM to 1 AM IST as well , due to the meetings)Job Description :We are seeking an experienced Software Delivery Manager who will be responsible for managing people, sprint planning, and the delivery of new product features. Key Responsibilities :- Excellent knowledge/projects delivery...

  • United Layer

    3 weeks ago

    Anywhere in India/Multiple Locations United Layer India Private Limited Full time

    Work Time : Flexible working hours (should make him/her available between 4 PM to 1 AM IST as well , due to the meetings) Job Description : We are seeking an experienced Software Delivery Manager who will be responsible for managing people, sprint planning, and the delivery of new product features. Key Responsibilities : - Excellent knowledge/projects...

  • Delivery Manager

    5 months ago

    Hyderabad, India Daxx Full time

    We are seeking a strong Technical Delivery Manager with good technical expertise, to be responsible for the quality of a highly scalable and distributed platform for one of the largest world-leading Auto mobile industry. You will be working as a key member of this collaborative team with a group of experts recognized around the world. This is an excellent...

  • Tools Manager

    1 month ago

    bangalore, India Black Box Full time

    Position : Tools Manager/Expert/Lead / Infra Management Architect / Lead Location : Bangalore Work Model : On-site Job description : Experience Requirements: 12+ years of experience in managing tools & applications, operations, and support for tools. Essential Functions: Provide tools & relevant solutions in verticals such as Healthcare, BFSI,...