IT Support Engineer

3 weeks ago


india Smart Infrastructure Full time
Job Description

Smart Infrastructure Group (SIG) is a shared-services provider, supporting the IT operations of a family of companies. SIG is looking for an mid-level IT support analyst to support our growing and expanding IT infrastructure (220+ employees, multiple offices nationwide and internationally). This person will work under the direction of IT Leadership to tackle the day-to-day in-person IT needs of the staff both locally in our Riviera Beach, FL headquarters, as well as our Deerfield Beach, FL location and our remote offices. This person will be the warm and friendly face of IT

PRIMARY FUNCTIONS

  • Installation and deployment of hardware (desktops, laptops, mobile phones, peripherals, etc) and software (including Windows OS, MS Office suite and a variety of specific-need applications)
  • Maintain an accurate hardware inventory to insure rapid deployment in case of new-hire, replacement of devices, etc.
  • Perform maintenance, patches, upgrades, and migrations in ways that keep disruptions to other staff to a minimum.
  • Work with vendor support contacts to resolve technical problems with computing equipment and software.
  • Assist staff with special projects as directed by leadership.
  • Trains and orients staff on use of hardware and software.
  • Must have excellent interpersonal communication skills to assist and work effectively with all staff and the ability to communicate technical information to non-technical personnel.
  • Must have strong customer service skills.
  • Working out of our Riviera Beach office with an occasional visit to the Deerfield Beach office as needed
  • Occasional, infrequent after-hours or weekend work required to make IT changes not during business hours.

Skills Beneficial to the Position:

  • Experience with Installing, configuring and troubleshooting Office 365 suite of products, services, and administration a must
  • Local Active Directory and MS Entra experience a must
  • Strong working knowledge of operation domain functions (DNS, DHCP, etc) a must
  • Troubleshoot basic network connectivity issues on-site and over the phone with remote users
  • Strong working knowledge of Windows Operating Systems a must
  • Strong working knowledge of Windows Server Operating Systems a must
  • Knowledge of configuring mobile devices
  • Working knowledge of using a helpdesk/ticketing system
  • Ability to work independently and as part of a team
  • Ability to multi-task as well as prioritize and organize their work
  • Excellent written communication skills for technical documentation
  • Excellent interpersonal skills to interact with clients face-to-face and over the phone
  • Proactive in finding potential issues before they become problems
  • Excellent follow up on outstanding issues and with users regarding status and closure of incidents/requests

Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off



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