Head Presales

6 days ago

bangalore, India Bonito Designs Full time
Bonito Designs Pvt Ltd ( is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures ( / Tomorrow Capital ( The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this one of the most aspiring brand for Indian consumers and a great place to work for employees.
The Company has a very conducive working environment for employees and offers fast track growth opportunities for deserving & committed professionals.
Designation : Head Presales / Inside Sales
Job Location: Mumbai
Experience: 12-15 years
Reporting Manager: City Business Head
Job Description
Determine telemarketing quality standards by studying inbound and outbound calls; conducting test calls to telemarketing service representatives regularly.
Audit call engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; identifying training needs; developing training programs; conducting training.
Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
Monitor/ review queue and track inbound calls. Keep team aware of inbound calls, calls waiting, abandonment rate, Outbound Calls, etc.
Motivate and encourage team through positive communication and feedback.
Set and meet performance targets for speed, efficiency, quality, delivery and sales.
Manage the roster of the team without affecting the first response time and follow-up pending in system.
Maintain up-to-date knowledge of industry developments related to real estate and interiors.
Record statistics, user rates and the performance levels of the team and preparing reports. Forecast and analyse data on a daily, weekly and/or monthly basis.
Open to working six days a week and on weekends.
Requirements:
Must have at-least 3 years of experience in Leading a Team consisting of 8-10 plus members or more.
Must have experience in a telemarketing/pre-sales/ Inbound sales, At best, experience in a similar position
Degree in business, marketing, communication or engineering.
Should have hands-on experience in CRM and cloud telephony tools.
Good interpersonal, presentation and communication skills
Strong customer service orientation
Strong Analytical skills and the ability to recognize the demands on the side of the clients
If you are interested to partner with us in building Bonito as a strong brand and as a great organization, then kindly email your resume to and also upload the same while applying on LinkedIn.

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