Head Presales

4 weeks ago

bangalore, India Magicbricks Full time
Job Title - Head - Pre Sales- Interiors
Magicbricks, a leading real estate platform, is seeking an experienced and dynamic individual to join our team as the Head of Pre sales for our Interiors Business. As the Head of Pre sales, you will play a crucial role in optimizing the efficiency of Interior business, driving outbound telesales initiatives, and enhancing customer engagement. If you have a proven track record in outbound telesales, and possess strong leadership skills, we want to hear from you
Job Responsibilities:
● Lead and oversee the overall operations of the Interior Business, ensuring efficient and effective functioning to meet business objectives.
● Develop and implement strategies to optimize tele sales efficiency, increasing contactability and call conversions.
● Lead management to ensure effective handling and nurturing of leads to drive sales opportunities.
● Drive outbound telesales initiatives to generate revenue and achieve sales targets.
● Manage client servicing activities to ensure high levels of customer satisfaction and retention.
● Oversee dialer management activities, optimizing dialer performance and efficiency.
● Implement and manage workforce management strategies to ensure optimal staffing levels and resource utilization.
● Develop and launch programs aimed at enhancing contact center performance and efficiency.
● Manage attrition and employee engagement initiatives to foster a positive work environment and improve employee retention.
Job Requirements:
● Bachelor's degree in Business Administration, Management, or a related field. Master's degree preferred.
● Minimum of 10-15 years of experience in operations, with a focus on outbound telesales.
● Proven track record of success in optimizing tele sales efficiency and increasing call conversions.
● Strong experience in lead management and client servicing.
● Experience in dialer management and workforce management.
● Demonstrated ability to launch programs aimed at enhancing operational performance.
● Proven track record in managing attrition and driving employee engagement initiatives.
● Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
● Strategic thinker with the ability to develop and implement effective operational strategies.
● Proficiency in data analysis and reporting.
● Experience in the real estate industry is a mandate.

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