General Manager Quality

2 weeks ago


Flower Bazaar, India Antal International Full time

HIRING FOR A LEADING HEALTHCARE ORGANIZATIONROLE - GM - QUALITY EXCELLENCELOCATION - CHENNAI (OMR & AMBATTUR)WORK MODULE - NIGHT SHIFT 6.30 PM - 3.30 AM - MON TO FRI (WFO)EXPERIENCE: 15+ YEARS - QUALITY - OPERATIONS - AR end to end management, denial management, client management, experience in Quality Metrics (clinical performance, care quality, safety measures of healthcare providers) RESPONSIBILITIES:Team ManagementManaging a large Operations team spread over different locations with multiple clients in portfolio.Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.Drive/Create an inclusive, transparent, and collaborative culture in the teams.Provide value-based Leadership to team and be a role model in practicing MERIT.Manage and create a structure aligned to create best in class client experience and create long term value.Business DeliveryDesign and execute delivery systems to create Best in Class Client ExperienceMeet/Exceed Client SLAs consistently.Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.Improve the operational systems, processes and policies in support of the client’s SLAs.Lead and create short and long-term strategy to deliver business outcomes.P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)Comply with the client and organization’s internal policies and procedures.



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