Zouma - Technical Support Engineer - Troubleshooting
4 weeks ago
Position : L2 / L3 Engineer
Experience Required : 5+ years in a 2nd/3rd line support role
Key Responsibilities :
- Provide advanced technical support and troubleshooting for a range of IT systems and services.
- Deploy, configure, and migrate Microsoft Office 365 Cloud services, including Exchange, SharePoint, and Azure.
- Administer and manage cloud VoIP systems.
- Maintain and support Microsoft Server environments, including Hyper-V and VMware.
- Perform hardware maintenance and provide support for various devices and components.
- Configure and manage networking systems, including firewalls and Wi-Fi networks.
- Support and troubleshoot Sage and Iris accounting software.
Key Skills/Areas of Competence :
- Microsoft Office 365 Cloud :
- Expertise in deployment, configuration, and migration of Exchange, SharePoint, and Azure services.
Cloud VoIP Systems :
- Administration and management of cloud-based VoIP solutions.
Microsoft Server / Virtualization :
- Proficient in Microsoft Server, Hyper-V, and VMware environments.
Hardware Maintenance :
- Hands-on experience with hardware maintenance and support.
Networking :
- Strong networking skills, including firewall configuration and Wi-Fi network setups.
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