Customer Support Executive Non-Voice Specialist

2 weeks ago


Mohali, Punjab, India ZOUMA CREATIVE STUDIO PVT LTD Full time
Job Overview

We are seeking a detail-oriented and efficient Non-Voice Support Executive to join our backend operations team. The ideal candidate will be responsible for supporting various operational tasks that ensure seamless business functionality while maintaining a high level of accuracy and quality in all deliverables.

Key Responsibilities
  • Manage and process incoming data and information requests accurately and promptly.
  • Assist in the preparation of reports, documentation, and other administrative tasks as required.
  • Maintain and update databases and digital records to ensure data integrity and compliance.
  • Collaborate with internal teams to resolve operational issues and enhance workflow processes.
  • Monitor and track progress on assignments ensuring deadlines are met.
  • Provide support for various back-office processes including data entry, order processing, and customer inquiries.
  • Adhere to company policies and procedures while maintaining confidentiality and data security.
Requirements
  • Bachelor's degree or equivalent experience in business administration, operations, or related fields.
  • Previous experience in a non-voice support or back-office role is preferred but freshers are also encouraged to apply.
  • Strong attention to detail and excellent organizational skills.
  • Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with database management software.
  • Good written and verbal communication skills.
  • Ability to work independently and as part of a team demonstrating flexibility and adaptability.
Benefits

Why join ZOUMA CREATIVE STUDIO PVT LTD

  • Be part of a pioneering company in the field of Decision Science.
  • Opportunity to work in a dynamic multinational environment with diverse teams.
  • Career growth and development opportunities across our global offices.

Recent/pursuing graduates with a degree in Computer Science, Information Technology, Data Science, or a related field. Strong analytical and problem-solving skills. Familiarity with data analysis tools, database and software (e.g., SQL, Excel, BI tools). Excellent communication and teamwork abilities. A passion for learning and growing in the field of Business Intelligence and Analytics.



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