Resolution Manager
4 weeks ago
:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way.Nutanix is seeking a well-rounded senior customer facing Resolution Managers to lead collaboration among key internal and external stakeholders to ensure customer success.Location : Bangalore (Office based Job)Your Role:
Triage Critical Incidents and develop action plans to deliver customer successDevelop technical understanding of Nutanix’s product suite with the ability to effectively present complex technical material that is tailored to the target audienceOwn and manage multiple critical incidents at the same timeCollaborate, coordinate and ensure continuity via action plans with global team of Resolution ManagersDeliver internal and external communications (. Phone, Emails, Meetings, etc) to all appropriate stakeholders during the life of critical incidentsConsolidated Reporting for trend analysis and long-term planningDevelop and deliver Post Assessment Reviews to identify key product, process or people improvementsAbility to escalate and manage issues both internally (and externally) as neededOptimize critical handovers (and engineering engagements) by providing single voice of customer to all parties involvedWork with technology partners (. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.Provide support on weekdays and also off hours on an as needed and scheduled rotational basisBe a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack.What you'll bring:
Experience in escalation management and conflict resolutionsAbility to listen to and understand customer frustration points and impact of issue(s) and then translate them into positive outcomesBe the customer advocate with an intense focus on their successExperience in field or technical supportStrong organization skills with ability to multi-task in high stress situationsRequires flexible hours, and ability to handle high stress/high profile customer situations.Set-up and facilitation of conference call meetings that include customers, account teams, technical personnel up to and including executivesEducation & Qualification:
Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.At least 3 years of escalation, technical support and/or customer management experience in an enterprise technical support environment, with advanced customer interaction skills.Previous account management or account executive skills desired, with ability to organize and track multiple projects.Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.--
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Resolution Manager
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeJob Title: Resolution Manager Engineering - IndiaLocation: Bangalore, IndiaReqNum:26750Humble, Hungry, Honest with a Heart.The Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world-class team with...
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Resolution Manager
1 week ago
Bengaluru, Karnataka, India timesjobs Full timeJob Title: Resolution Manager Engineering - IndiaLocation: Bangalore, IndiaReqNum:26750Humble, Hungry, Honest with a Heart.The Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world-class team with...
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Resolution Manager
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeJob Title: Resolution Manager Engineering - IndiaLocation: Bangalore, IndiaReqNum:26750Humble, Hungry, Honest with a Heart.The Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world-class team with...
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Resolution Manager
3 weeks ago
Bengaluru, India Nutanix Full timeThe Opportunity : Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from...
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Resolution Manager
4 weeks ago
Bengaluru, India Nutanix Full timeThe Opportunity : Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from...
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Resolution Manager
1 week ago
Bengaluru, Karnataka, India Nutanix Full timeThe Opportunity :Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from...
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Resolution Manager
4 weeks ago
Bengaluru/ Bangalore, India timesjobs Full timeJob Title: Resolution Manager Engineering - IndiaLocation: Bangalore, IndiaReq.Num.: 26750Humble, Hungry, Honest with a Heart.The Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world-class team with...
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Resolution Manager
3 weeks ago
Bengaluru/ Bangalore, India timesjobs Full timeJob Title: Resolution Manager Engineering - IndiaLocation: Bangalore, IndiaReq.Num.: 26750Humble, Hungry, Honest with a Heart.The Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world-class team with...
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Resolution Manager
3 weeks ago
Bengaluru, Karnataka, India Nutanix Full timeHumble, Hungry,Honest with a Heart.The Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our...
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Resolution Manager
1 week ago
Bengaluru, Karnataka, India Nutanix Full timeHumble, Hungry,Honest with a Heart.The Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our...
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Resolution Manager
3 weeks ago
Bengaluru, Karnataka, India Nutanix Full timeHumble, Hungry,Honest with a Heart.The Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our...
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Resolution Manager
1 week ago
Bengaluru, Karnataka, India Nutanix Full timeThe Opportunity:Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from leading...
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Resolution Specialist
1 week ago
Bengaluru, Karnataka, India Walmart Global Tech India Full timeJob DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Years of relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINKSummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results....
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Network Resolution
2 weeks ago
Bengaluru, India Capgemini Full time1. Strong technical competence on routing protocols such as OSPF BGP and MPLS 2. Must have good communication skills Both verbal and written as you will be interacting with different stake holders world wide 3. Network Operations Management 4. Network monitoring and troubleshooting issues on Layer1 2 and 3 5. Troubleshooting issues on pro-active and reactive...
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Resolution and Recovery Associate
2 weeks ago
Bengaluru, India JPMorgan Chase Bank, N.A. Full timeYou are a strategic thinker passionate about driving solutions in Recovery and Resolution. You have found the right team. As a Recovery and Resolution Associate in our Internal Control and Program Management Team, you will spend each day defining, refining and delivering set goals for our firm. **Job Responsibilities - Developing a deep understanding of...
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Resolution Specialist
1 week ago
Bengaluru, Karnataka, India Walmart Global Tech India Full timeJob DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Years of relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINKJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and...
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Resolution Specialist
1 week ago
Bengaluru, Karnataka, India Walmart Global Tech India Full timeJob DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Yearsof relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINKSummaryYou make sound judgments and promote aAssociate / Candidatesfocused environment. You optimize execution and results....
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Manager, Dispute Resolution
2 months ago
Bengaluru, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
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Resolution and Recovery-associate
2 weeks ago
Bengaluru, India JPMorgan Chase Bank, N.A. Full time**Global Finance & Business Management ("GF&BM") India **is a combined Line of Business-aligned (LOB-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe, majority of whom are tasked...
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Customer Resolution Expert
2 months ago
Bengaluru, India KreditBee Full timePosition: Customer Resolution Expert (FinTech)Experience required: 1-3 yearsLocation: Bengaluru Job Summary:As a L2/L3 Support in our Customer Support team, you will be responsible for resolving complex customer issues and complaints that have been escalated beyond the initial support level. You will serve as a point of contact for customers who require...
