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Operations Lead for Primary Care Clinics

2 months ago


lucknow, India Medanta Full time
Job Objective:
Role will primarily manage overall operations of all Primary Care Clinics based at Lucknow
Job Responsibilities
Handle routine operations of Primary care Clinics
Accountable for close coordination between clinics and Hospital teams including all departments of Operations, Medical admin, Nursing, Lab, Radiology, Pharmacy, Emergency, Billing & Marketing
Focus on service excellence by proactively engaging with stakeholders to further improve the service standards for respective segment. Strong relationship/stakeholder management
Plan and execute health engagement events for the neighborhood communities
Prepare and Implement effective SOPs for all administrative departments
Act as a liaison between patients, doctors and nursing care staff & other stakeholders to enhance the service standards for Clinics
Ensuring that clear and effective methods of communication are in place between the staff of Operations and Medical administration/ other related service providers. Identifying and addressing deviations and its causes
Undertake projects on improving patient experience across the hospitals/ clinics/ unit touch points and ensuring best-in-class experience
Implement process corrections basis process audits
Engage with Resident Welfare Associations (RWA) committee members and decision makers. Take continuous feedback on identifying new areas of improvement and identify new engagement models
Escalation Management: Analyze, monitor and resolve customer complaints, conduct root cause analysis and ensure that processes are streamlined for enhance customer experience.