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Manager – International Service

1 month ago

Bengaluru, India Ultraviolette Automotive Full time

Job Summary:


We are looking for a dynamic and experienced International Business Manager to oversee and expand International Service & Network's operations in the European region, driving growth and improving customer experience across key markets.

Job Responsibilities:

  • Customer Experience & Support: Enhance customer experience by ensuring high-quality after-sales support, including warranty services, maintenance, and customer feedback channels across European regions.
  • Technical Support: Work closely with the technical team to resolve complex issues and take the lead in developing, improving, and implementing processes to enhance efficiency.
  • Parts Management: Oversee and control parts inventory within the UV warehouse and across the distribution network, ensuring the availability of required parts and materials for prompt repairs and maintenance.
  • Training & Development: Facilitate the training and development of distributor and dealer service teams on the latest technologies and repair methods.
  • Network Development- Identify potential distributors, and dealers in target markets. Negotiate contracts and agreements with international stakeholders to establish business relationships.
  • Strategic Partnerships: Build and maintain relationships with key stakeholders, including distributors, dealers, and local government bodies, to enhance market penetration and collaboration.
  • Regulatory Compliance: Stay abreast of European regulations and standards for electric vehicles, ensuring all operations, sales, and products comply with local laws and safety standards.

Skills Required:

Experience:

Required:

  • Strong knowledge of automotive systems , including drivetrain, suspension, and electrical systems. Familiarity with diagnostic tools and equipment for both traditional and electric vehicles.
  • Experience working on electric vehicles, including battery maintenance and electrical systems.
  • Excellent troubleshooting and analytical skills , with the ability to identify and resolve complex technical issues.
  • Strong focus on customer satisfaction and the ability to manage customer expectations professionally.
  • Export documentation usage & understanding
  • Strong business sense, strategic thinking & problem-solving capability
  • Strong verbal and written communication skills, with the ability to explain technical issues in simple terms to distributors and customers.
  • Coordination & Influencing skills.
  • International Market Distribution Channel understanding of automobile segment.
  • Financial acumen

Preferred (additional skills that would be a plus):

  • In-depth product knowledge of electric two-wheelers
  • Understanding of go-to-market strategies
  • Experience in the electric two-wheeler segment