Client Services Manager

5 days ago

Bengaluru, India MYSCAAI Full time

Job Summary:

We are looking for an experienced and proactive Client Service Manager to build and maintain strong client relationships, ensure high levels of customer satisfaction, and act as the main point of contact between the company and its clients. The ideal candidate will oversee client onboarding, manage service delivery, and drive retention and growth.

Key Responsibilities:

  • Act as the primary point of contact for assigned clients and manage day-to-day communication.
  • Understand client needs, objectives, and expectations to deliver tailored solutions.
  • Oversee onboarding, service delivery, and issue resolution for clients.
  • Coordinate internally with sales, operations, and support teams to ensure smooth execution of services.
  • Track and report client account performance, satisfaction, and feedback.
  • Identify opportunities to upsell or cross-sell company services to existing clients.
  • Manage client escalations promptly and professionally.
  • Prepare regular reports and presentations for senior management on client accounts.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 3–6 years of experience in client servicing, account management, or customer success.
  • Strong communication, negotiation, and interpersonal skills.
  • Proven ability to manage multiple accounts/projects simultaneously.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and MS Office Suite.

Job Type: Full-time

Pay: ₹315, ₹1,185,292.61 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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