Social Media Manager

4 weeks ago

Mulund East, India Rooh Handmade Full time

Industry: Handloom and Handcrafted Saree Brand

We are a home grown handcrafted saree brand passionate about offering authentic and handcrafted sarees to people.

We have just started to build our team and we're now looking for a driven and detail-oriented Business Operations Executive- Social Media to join us and support the smooth running of our day-to-day operations.

Role Overview:-

As a Business Operations Executive, you will play a key role in ensuring the seamless execution of daily business tasks.

We need someone who can help us with creating content for social media, handling customer inquiries, handling our Shopify website, create beautiful Instagram posts/ reels, packing and dispatching orders and taking care of miscellaneous business needs as and when required.

  • Key Responsibilities
  • Order Fulfillment & Dispatch:
  • Pack and prepare orders with accuracy and care
  • Coordinate with courier services for timely dispatch and delivery
  • Maintain inventory records and stock levels
  • Customer Support:
  • Respond to customer inquiries via email, social media, and phone
  • Resolve order-related issues, returns, and exchanges in a timely and professional manner
  • Content Assistance:
  • Assist in shooting content for social media platforms (e.g. styling products, helping on set, organizing shoot items)
  • Coordinate logistics for content shoots (location, items, scheduling)
  • Operational Support:
  • Perform daily operational tasks and errands as needed
  • Help with maintaining a clean, organized workspace
  • Support founders and team with any ad-hoc tasks related to running the business
  • Website Management : Handling and maintenance of our Shopify website, uploading and updating products, etc.
  • Requirements:- Previous experience in operations, e-commerce, or a customer service role preferred (but not mandatory)
  • Interest in fashion specifically in Indian handicrafts and textiles is a plus
  • Strong organizational skills and attention to detail
  • Ability to multitask and take initiative
  • Comfortable working in a fast-paced, dynamic environment
  • Basic knowledge of social media platforms (Instagram, Facebook, Youtube, Pinterest, etc.)
  • Good communication skills – written and verbal
  • Proficient in using smartphones, basic editing apps, and online platforms

Working Hours- 6 days a week.

Some flexibility may be required during content shoots or high-volume periods.

Job Type: Permanent

Pay: ₹18, ₹30,000.00 per month

Work Location: In person

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