Assistant Manager

4 days ago

new delhi, India Arthan Full time
Duties and responsibilities:
To act as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of membership service, and updating the database accordingly
To manage the member life-cycle i.e. renewal and payment, new member communications, member benefit administration and renewal process
To assist in the creation and development of membership and communication material e.g. letters, new member welcome packs, newsletters, e-communications, member questionnaires and brochures
Actively uses and shapes tools to improve Participant Engagement efficiency, and company satisfaction, including the organisation's database, CRM software (Salesforce), tracking and reporting systems.
Work with other departments across the organisation to maximise engagement with membership recruitment strategy
Assist in the development of the membership recruitment and retention strategies
Leads in the onboarding of new business participants, supporting them to be able to make most use of their participation in the organisation.
To produce regular report on membership statistics and create MIS
Provide administrative support to the Programme Manager
Must be available to work occasional evenings and weekends Corporate Development
Understanding and supporting the vision, mission and aims of the organisation and organise membership monthly knowledge sharing seminars / engagements
To coordinate, liasion and support the Chapters and facilitate their activities in respective region.
Minimum requirements:
Post graduate in Social Science / Management studies with bright academic record from a reputed institution with experience of 2-3 years in areas of CSR /Sustainability in corporate, foundations, industry associations, professional NGOs, B-Schools and research agencies with a proven track record of project development, research abilities, coordination, networking and implementation. Candidate with superior language and writing skills will be preferred. Outstandingly bright fresh post-graduates with right attitude can also be considered and are encouraged to apply.

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