L2 Support Analyst

1 day ago

Chennai, India Mobile Programming Full time

Job Description:Duties and Responsibilities:As part of the team, you will:As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)

Open to work under 24*7 model and other holidays as required by the businessGood to have the ability to identity the front end/back end issuesRespond to customer inquiries and assist in troubleshooting and resolving challengesPrioritizing the workload of the Application Support teamAble to work on Metrics and ReportsManaging the Issue Management Process and Reviewing potential areas for service improvementProviding technical leadership and input on application/infrastructure gaps and potential issue areasNeed to be involved in automation and process improvement related tasksInteracting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issuesDesigning metrics for reporting and guiding the L1/L2 teams to create SOP for new processes.

Maintaining application monitoring and reviewIdeal candidate should have understanding on incident, request and problem management processE-commerce experience and experience with any BI tool is added advantage Qualification & Skills:5+ years of experience in Production supportBachelors / Masters Degree in Computer Science or related field in a reputed institutionHands-on/code debugging experience in Node JS and PythonDatabase: SQL, OracleOS: UNIX, WindowsExperience in debugging through logs* Tools: BI, Grafana, Kibana, Dynatrace, Splunk etc.

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