
Senior Manager
3 weeks ago
Job Title:
Senior Manager – Growth Strategy & Operational Excellence
Location:
Ahmedabad, Gujarat
About Us:
Chinmay Finlease Limited is a tech-powered, RBI-registered NBFC focused on delivering innovative lending solutions to underserved and emerging segments. With cutting-edge platforms and a strong commitment to compliance, customer experience, and financial inclusion, we are poised for the next phase of scalable growth.
Role Summary:
We are seeking a strategic and execution-driven
Senior Manager
to lead and transform key business functions – from sales and operations to digital collections and customer experience. This role demands a high-energy professional who thrives in a fast-paced environment and is passionate about building scalable systems, improving lending outcomes, and delivering exceptional service.
Key Responsibilities:
Sales & Scalability
- Drive lead generation, channel partner expansion, and strategic alliances to scale disbursements.
- Work with marketing and analytics to improve conversion funnels and reduce acquisition cost.
- Design and execute sales performance dashboards and incentive frameworks.
Operational Excellence
- Identify and eliminate bottlenecks in loan processing, disbursement, and servicing.
- Standardize SOPs across the customer journey to improve efficiency and reduce TAT.
- Lead cross-functional process audits and continuous improvement initiatives.
Lending Process Improvement
- Collaborate with Credit & Risk to refine scorecard-based adjudication models.
- Work closely with product and tech teams to improve LOS/LMS and workflow automation.
- Build a feedback loop from underwriting, QA, and collections to inform lending policies.
Digital Collections & Asset Quality
- Design digital-first collection journeys using segmentation, automation, and payment nudges.
- Implement risk-based contact strategies and early warning signals to reduce delinquencies.
- Work with legal and compliance to manage recovery strategies and reduce write-offs.
Customer Support & Experience
- Build and scale a multi-channel customer support team (IVR, WhatsApp, Email, App).
- Define and track SLAs, NPS, and CSAT scores to improve customer delight.
- Introduce proactive support mechanisms to reduce inbound queries and increase retention.
Desired Profile:
- 8–10 years of similar experience in fintech, NBFC, or digital lending operations with proven results and strategy.
- Proven track record in
sales growth, collections strategy
, or
digital transformation
within lending ecosystems. - Strong understanding of NBFC systems, regulatory compliance, and the full credit lifecycle.
- Experience in using
data-driven decision-making
to drive performance, efficiency, and customer outcomes. - Demonstrated ability to
scale business operations or lending portfolios multi-fold
in high-growth environments. - Proficient in working with
LOS/LMS, CRM systems, dashboards, and digital collection tools
. - Strategic thinker with strong execution skills, stakeholder management, and team leadership.
- Adept at working cross-functionally and influencing change through structured problem-solving.
Why Join Us:
- Be part of a high-growth NBFC with a vision to digitally transform lending in India.
- Opportunity to lead cross-functional initiatives and impact key business outcomes.
- Fast-paced environment with flexibility, ownership, and growth trajectory.
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