Product Specialist

Product Specialist

Who are we?

We are Spyne, redefining how cars are marketed and sold with cutting-edge
Generative AI
. What started as a bold idea—using AI-powered visuals to help dealers sell online faster—has evolved into a full-fledged
AI-first automotive retail ecosystem
.

Backed by
$16M in Series A funding
from
Vertex Ventures, Accel
, and other top investors, we're scaling fast:

Expanded across the
US & EU markets

Launched
industry-first AI-powered Image & 360 solutions

Achieved a
5X revenue surge in 15 months
, aiming for
3-4X growth this year

Know Our Journey

2020: Launched as a visual merchandising platform.

2023: Pivoted to AI-driven automotive retail solutions.

2024: Achieved 5X revenue growth in 15 months, aiming for 3-4X more.

Today: Driving the GenAI revolution with AI-powered sourcing, pricing, CRM, and Agentic AI for dealerships.

Read more about us:

Studio AI Product
- t.ly/t0Ko5

Retail AI Product -
t.ly/EyKC9

Series A Announcement -

Spyne raises $16 Mil

Spyne raising another round

Spyne secures funding for US Expansion

What Are We Looking For?

We are hiring a
Product Specialist
who will be the first point of contact for customers, helping them resolve product-related queries and ensuring an excellent customer experience. You will work closely with technical teams for escalations while contributing to knowledge-sharing initiatives that empower users.

If you are
customer-focused, proactive, and passionate about problem-solving
, this role is for you

Location:
Gurugram (Work from Office)

Shift:
US Shift (6:00 PM – 3:00 AM IST)

Role:
Full-time, 1–3 years experience

What Will You Do?

• Customer Support
  – Handle queries via email, chat, and phone with timely, accurate resolutions.
• Troubleshooting
  – Diagnose and resolve product-related issues; guide customers step-by-step.
• Escalation Management
  – Coordinate with Tech L1/L2 teams for advanced technical issues.
• Ticket Management
  – Update ticket status, track progress, and ensure SLA compliance.
• Documentation & Feedback
  – Record recurring issues and share feedback with product/engineering teams.
• Knowledge Base
  – Contribute to FAQs, help articles, and self-service resources.
• Customer Satisfaction
  – Deliver empathetic, solution-oriented support for high satisfaction.
• What You Must Have

Education & Experience:

• 1–3 years in customer or product support (preferably SaaS/tech).

Skills & Expertise:

• Strong verbal and written communication skills.
• Proficiency in handling multiple tickets and prioritizing under pressure.
• Familiarity with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Strong troubleshooting, analytical, and coordination abilities.
• A customer-first, ownership-driven attitude.

Mindset & Work Setup:

• Comfortable working in US shift (6:00 PM – 3:00 AM IST).
• Proactive approach with focus on continuous improvement.

Why Spyne?

We are an
employee-centric company
with a people-first culture:

• Comprehensive Health & Life Coverage
  – GMC, GPA & GTLI benefits for you and your family.
• Performance-Driven Growth
  – Fast career progression & ownership opportunities.
• Elevate L&D Program
  – Access to LinkedIn Learning, mentorship, and AI projects.
• Office-First Advantage
  – Real-time collaboration in a high-energy workplace.

Additional Perks:

• Exposure to global customers and cutting-edge products.
• Collaborative culture with continuous learning opportunities.
• Cross-functional collaboration with tech and product teams.
• Competitive salary and growth-driven environment.

If you are passionate about
delivering exceptional customer experiences
and want to grow in a
fast-paced AI-first company
, apply now and join us at Spyne