Client Experience Consultant

3 weeks ago


Mumbai, India Fourth Quadrant Full time

Fourth Quadrant is a premium consulting, coaching and training organization with key focus on people development initiatives. For more details on the company, please visit the website –


***This is Mumbai based full time Work from office requirement, Please dont apply if you are not from Mumbai***


Key Responsibilities:

• Generate revenue to achieve the set monthly, quarterly and yearly targets.

• Deepen relationship with existing clients by upselling & cross-selling.

• Acquire new clients and additional revenue prospects to drive revenue growth.

• Ensure seamless coordination and delivery of client engagements.


Key Activities:

• Generate leads by identifying opportunities and conducting activities through cold calling, email campaigns, networking, virtual and face-to-face meetings.

• Understand client needs in development space in relation to organizational capabilities and suggest suitable solutions.

• Co-ordinate with decision making team from client’s end and delivery team from the organization’s end for solution and execution.

• Conduct initiatives to develop and maintain relationships with clients.

• Co-ordinate with internal teams and assigned resources to ensure completion of pre, during and post engagement activities.

• Cross-sell and upsell suitable solutions to clients.

• Ensure client satisfaction and feedback.

• Stay up to date with industry trends and competitive landscape.

• Generate and maintain sales funnel and pipeline to ensure sales order book.


Requirements and Qualifications:

• Graduate/Postgraduate in management with 1-5 years of work experience.

• Experience in managing accounts for organizations in similar business of consulting and training is preferable.

• Confident to conduct business in virtual environment (Teams, Zoom, Webex, etc.).

• Ability to multitask and work under fast paced pressure environment.

• Prior experience in managing key accounts and working in consulting/training.

• Competent in MS Office (Word, Excel & PowerPoint).

• Excellent written and verbal communication skills.

• Organized, motivated and persistent.



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