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Account Manager
3 weeks ago
The ideal candidate will be responsible for managing client accounts, developing effective marketing strategies, and fostering strong client relationships to achieve growth objectives. This role requires a blend of creativity, analytical thinking, and excellent communication skills to drive results and exceed client expectations.
Key Responsibilities:
Account Growth, Account Marketing and Client Relationship Management:
- Foster client relationships and drive account growth through strategic planning and innovative marketing initiatives.- Cultivate strong connections with key stakeholders while identifying and capitalizing on opportunities for upselling and cross-selling.- Proactively showcase successes to direct stakeholders and explore new avenues to engage potential stakeholders, ensuring sustained client satisfaction and business growth.- Serve as the primary contact for client interactions, resolving issues promptly and implementing retention strategies to enhance client loyalty.
Collaboration with Cross-functional Teams:
- Work closely with sales, and technical teams to ensure a seamless client experience.- Provide feedback from clients to internal teams for continuous improvement.
Reporting and Communication:
- Prepare and deliver comprehensive reports and presentations to both internal and external stakeholders, including clients and senior management.- Communicate effectively with all stakeholders through various channels, including meetings, emails, and phone calls.
Contract Renewals:
- Lead contract renewal discussions with clients and collaborate with the legal team to finalize contract agreements.
Qualifications and Skills:
- Proven experience of 10+ years in account management or a related client-facing role within the IT industry. A knowledge of the Software Testing Industry would be preferred.- Good understanding of the Insurance / Loan Origination / BFSI domain is required.- Should have driven account growth and developing and implementing marketing strategies.- Awareness of sales cycle and business development processes.- Proactive problem-solving skills and a customer-centric mindset.- Ability to manage multiple client relationships simultaneously.- Should be open to travel to client location/s within Mumbai and to Pune, as required.- Highly organized with the ability to manage multiple priorities effectively.
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