Contract Manager – IT Managed Services

3 months ago

Gurgaon, India Orange Business Full time
Role PurposeAs a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value.This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing contract changes and amendments, monitoring performance and compliance with contractual obligations, resolving any contract-related disputes, and maintaining strong relationships.

Key success criteriaConstant liaison with department operational teams to make their life easier with contract lifecycle.Smooth collaboration with the Sourcing & Legal departments to align procurement strategy with department business and transformation objectives.360° view of our partnership with Global System Integrators to increase our ability to challenge them.Control of security and compliance aspects.

Governance & relationship management:Managing relationships with Global System Integrators, establishing a proper governance, and serving as the primary point of contact for contract-related matters.Providing regular reports and updates on Global System Integrators performance, contract status, and potential risks to relevant stakeholders within the department and the organization as a whole

Operational management:Collaborating with internal stakeholders to ensure that Global System Integrators meet project requirements and deliver value.Monitoring and evaluating the performance of Global System Integrators, tracking key performance indicators (KPIs) and service level agreements (SLAs).Conducting regular performance reviews and assessments of Global System Integrators to evaluate their adherence to contractual obligations and quality standards.Managing vendor-related risks and issues, proactively addressing any challenges that may arise.Anticipating emerging security threats and regulatory changes in order to implement appropriate policies and procedures with internal stakeholders and Global System Integrators.Identifying opportunities to optimize cost and contract value through continuous improvement and innovation.

Sourcing strategy influence

Contributing to evaluation and selection of Global System Integrators based on their capabilities, expertise, and alignment with business strategy.Negotiating with Global System Integrators, ensuring favorable terms and conditions that meet the organization's needs

Additional skills:Knowledge of Security and Regulatory constraints when working with third parties.Knowledge of Agile/DevOps/SAFe methodologies.First degree in business, technology, or science.Fluent in English; a command of French is an advantage.Project Management / ITIL certification is an advantage.

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