German Customer Advisor for a Video Game Brand

2 months ago

gurugram, India Foundever Full time

German Customer Advisor for a Video Game Brand - Lisbon, Portugal

Req ID#: 286788

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you German  native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment? 
So we have the perfect opportunity for you
Your future project: join our German Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales Develop and maintain a full technical knowledge of the client’s products and services Deal with all correspondence as requested/required Accurately log all calls and in line with procedures Responsibly maintain and update all job-related administrative forms Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of German (C1) Intermediate level of English (B1) Previous experience in Customer Service preferred Impeccable communication skills A calm, cool and level-headed attitude in every situation Excellent self-organizing skills A proactive approach and willingness to work on own initiative Ability to work under pressure, in order to achieve deadlines and KPI’s Ability to adapt to a continuously changing environment and procedures Knowledge of Microsoft Office Pack (Word, Excel) Must hold EU citizenship or valid work permit Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today 


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