Customer Service Representative
2 weeks ago
**Customer Service/Support**
**Location**
- Gurugram, India**Language**
- English***
**Job Advert**:
- Are you looking for a career change with a forward-thinking global organization? We’re on the lookout for Customer Representatives - Non voice (on-site) who provide chat support to an international client to join our team of game-changers from our Gurgaon offices.
In this dynamic role, you'll interface with customers. This position is onsite in our beautifully renovated facility.
**Reimagine your career**
Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
**What you will do in this role**
- Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
- Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
- Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
- Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
- Developing and maintaining current knowledge of the campaign
- Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
- Ensuring first contact resolution at all times
- Endeavouring to achieve and exceed all operational metrics and targets
**Your qualifications**
- Minimum high school level education
- Both freshers and experience agents are welcome to apply
- Web chat experience in a contact centre environment (Advantageous)
- Experience working for international BPO (Advantageous)
- High proficiency in the English language with excellent business writing skills
- Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions
**What’s in it for you**
- Competitive salary ranging from 3,70,000 LPA
- Free transport facility
- Medical benefits
- Rewards and recognition all year round
- State of the art facilities including cafeteria, indoor games and other recreation activities
- Industry experience to boost your career
***
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