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Team Lead/Assistant Manager
2 weeks ago
Opening for Team Leader/Assistant Manager (Loan Origination/Servicing) Leading MNC-Pune
Exp- 5+ Years ( Min 2 Years TL Exp On papers)
Location-Pune
CTC-8.50-10.75 L
Shift- US Shift
Notice- Immediate Joiner Only
Job Description-
Essential Skills-
1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations
2.Should have deep knowledge in loan underwriting
3. Managing a team of Processors in customer driven environment
4. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis
covering every team member every week
5. Ensure attritions targets are not breached
6. Manage operations through end to end planning, metrics review and root cause analysis
7. Review overall staff performance and recommend
Requirements
7+ years of experience in Mortgage Origination along with minimum 2 years of team
management experience
Requirements 7+ years of experience in Mortgage Origination along with minimum 2 years of team
management experience
Requirements
US Mortgage in Active Servicing Strong knowledge in Taxes Essential Skills- Expert in US Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Having work experience in active or default servicing processes Team mentoring & coaching individual associates who may fall below desired performance Ability to build & motivate teams Ability to manage Client escalations and maintain good client relationships Sound knowledge in US mortgage guidelines and documents Should be able to interact with the clients and understand their requirements, articulate the same to the team and ensure that every requirements are met. Should be able to manage all required artifacts of the process that is being handled starting from process mapping to agent stack ranking which needs to be periodically updated Knowledge on EA and Tax related calculations Overall knowledge about end to end of Tax Payments and Delinquent Tax follow ups Ability to sort out customer queries related to Tax Should be able to handle inbox related to taxes and direct queries from the borrowers and internal team Should have a fair idea on Tax related documents Requirements Total 5+ years of Exp with Min 2 years of experience in managing teams in US Mortgage Servicing operations
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