Sales Operations Manager

3 weeks ago

New Delhi, India Restroworks Full time

Overview: Provide strategic support to the sales team by optimizing processes, implementing best practices, and leveraging technology to drive sales efficiency and effectiveness.

Responsibilities:

  1. Sales Process Optimization : Streamline sales processes from lead generation to deal closure, ensuring efficiency and effectiveness at each stage.
  2. Data Analysis and Reporting: Analyze sales data to identify trends, opportunities, and potential areas for improvement. Generate regular reports and dashboards to provide insights to the sales team and leadership.
  3. Sales Forecasting and Pipeline Management: Work closely with sales leadership to develop accurate sales forecasts and manage sales pipelines. Implement methodologies and tools to improve forecasting accuracy.
  4. Sales Tools and Technology Management: Evaluate, implement, and optimize sales tools and technologies (CRM systems, sales automation tools, etc.) to enhance productivity and effectiveness.
  5. Sales Training and Enablement: Collaborate with sales enablement teams to develop training programs, tools, and resources to support the sales team in achieving their targets.
  6. Cross-functional Collaboration : Collaborate with other departments such as marketing, finance, and product management to align sales operations with overall business objectives.
  7. Process Documentation and Improvement: Document sales processes, policies, and procedures. Continuously assess and improve processes to drive efficiency and scalability.
  8. Sales Performance Metrics: Define and track key performance indicators (KPIs) for the sales team. Provide insights and recommendations to improve performance based on KPI analysis.
  9. Sales Compensation and Incentive Plans: Collaborate with finance and HR teams to design and manage sales compensation plans and incentive programs.
  10. Sales Strategy Support: Provide support to sales leadership in developing and executing sales strategies. Conduct market research and competitive analysis to identify growth opportunities.

Requirements :

  • Bachelor's degree in Business Administration, Finance, or a related field (Master's degree preferred).
  • 10+ years of experience in sales operations or related roles, with a proven track record of driving sales efficiency and effectiveness.
  • Strong analytical skills with the ability to analyze complex data sets and generate actionable insights.
  • Proficiency in Salesforce CRM, sales analytics tools, and Microsoft Excel.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Experience in the technology/software industry (preferred).
  • Certifications such as Certified Sales Operations Professional (CSOP) or Salesforce Administrator (preferred).

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