Area Manager

6 days ago

Delhi, India Bajaj Finserv Full time

Location Name:
Delhi - Pitampura

Job Purpose
"This position is open with Bajaj Finance ltd."

Duties And Responsibilities

  • Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end.
  • VDR should be 100%.
  • Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports
  • Review and tracking of location visits by location RCU Managers.
  • Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
  • To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate.
  • Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT.
  • Ensure error free dashboards are circulated within defined period
  • Propose changes & suggestions in credit policy-location wise (whenever required)
  • Drive all internal process in a manner that the reporting of suspected frauds is timely and fraud is caught before disbursal of loan to minimize fraud loss.
  • Proactively identifying fraud trends and taking effective corrective measures.
  • Evaluate the current frauds process continuously and changes to be more effective.
  • Effectively engaging with Operations, collections and Sales team to understand and contribute to overall processes and reduction in Fraud loss across all Location.
  • Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.

Required Qualifications And Experience
Graduation.

4-6 Years of experience.

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