Cloud Support Engineer

4 days ago

Bengaluru, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, Lab126 has produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Dash Button. The Device OS team is a big part of creating these innovative devices at Lab126 providing the core OS, platform, features and components.
In the Device OS group, we are inventing the future for consumer electronics and are looking for a Cloud Support Engineer to support us to bring the vision into reality and solve real world challenges that will transform our customers' experiences in ways we can't even imagine yet. The team supports scalable cloud solutions that enable our partners to quickly build and launch services/ devices quickly in a cost-effective way. If you love to troubleshoot and support quality platform for our consumer electronic devices while working with a world class, highly accomplished team, we would love to talk with you.
As a Cloud Support Engineer, you will technically contribute to a complex charter of supporting T1 cloud services for Device OS. You will support the roadmap of multi year business critical cloud technology solution which will be rolled out of multiple devices across millions of devices. You will troubleshoot, triage and support various AWS environments, manage availability, latency and performance of our mission critical services and prevent problem recurrence. You will work closely with Platform and application teams to ensure the highest level of quality for the Device OS deliverable.
Key job responsibilities
Support and maintain AWS infrastructure and resources, working on monitoring solutions.
Software deployment support in staging and production environments.
Troubleshooting, diagnosing and fixing production software issues.
Handling incoming tickets, including extensive troubleshooting tasks
Develop tools to aid operations and maintenance
BASIC QUALIFICATIONS:
- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
PREFERRED QUALIFICATIONS:
- Experience with AWS, networks and operating systems
- Experience with at least one modern language such as Java, Python, C++, or C# including object-oriented design
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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