IT Infrastructure Operations Manager

Found in: Whatjobs IN C2 - 2 weeks ago


Delhi, India TalentHawk Full time
Our client are a leading global organization dedicated to delivering reliable, effective, and efficient IT infrastructure services to support business operations seamlessly.

Job Description:We are seeking an experienced IT Infrastructure Operations Manager to support our clients IT Infrastructure Delivery organization in ensuring optimal service delivery to our business users. In this role, you will oversee operational activities in the steady-state environment and manage changes to it, contributing to the effectiveness of our dynamic global IT operations environment.

Scope:Global IT Infrastructure OperationsRole in hybrid global work team with multitude of parallel activitiesService-oriented operating model

Key Responsibilities:Ensure reliable, effective, and efficient service operations and support across service towers: Workplace, Network, Hosting.Prioritize and schedule problem resolution and changes to services, coordinating technical resolution work for incidents and problems.Lead business community-facing communication during major incidents and for steady-state service portfolio.Support planning and updates to services, service catalogue, and automation efforts related to the service tower.Proactively plan and ensure implementation of resilient service delivery for business continuity.Provide reporting, trend analysis, and capture relevant metrics for the service tower.Co-develop and document services and capabilities required by the service tower in collaboration with technical service architects.Support Service Delivery improvements from managed service vendors and technical platforms.

Key Relationships:IT Operations and Support organizationMixed Project teamsPartners (Outsourcing providers, vendors)

Education and Training:ITIL certifiedProven technical knowledge in WorkplaceProject Management Certification a plus

Work Experience:At least 6 years in relevant Operations Management roleExperience in global IT Infrastructure environment with service tower operating modelProficiency in ServiceNow and understanding of SLA/OLA conceptsExperience with managing complex Incident and Problem management casesGxP-regulated industry experience is an asset


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