IT Lead

3 weeks ago


Delhi, India GEDU Services Full time
Position Overview:We are seeking highly accomplished IT Infra, Operation, ITSM Lead who can be the part of the GEDU IT Infra & Operation Team at GEDU. The person should preferably have worked as Infra, Operation and Network support lead including Azure, Office365. He/she should be driven by business needs, should be a great user advocate, should have good communication skills and ability to inspire people at all levels to follow your customer intimacy.

Key Responsibilities:• Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs).• Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes.• Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation.• Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems.• Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity.• Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner.• Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness.• Develop and implement IT infrastructure strategies, standards, and best practices to ensure the reliability, scalability, and security of our systems.• Plan and oversee the deployment of new IT infrastructure projects, including hardware and software upgrades, network expansions, and data center migrations.• Collaborate with cross-functional teams to gather requirements, define technical solutions, and ensure alignment with business objectives.• Monitor and analyze IT infrastructure performance, capacity, and availability metrics, and implement proactive measures to prevent downtime and performance issues.• Establish and enforce IT security policies, procedures, and controls to protect the organization's data and systems from cyber threats and vulnerabilities.• Provide technical leadership and guidance to the IT operations team, including mentoring and training team members to enhance their skills and knowledge.• Manage vendor relationships and service contracts related to IT infrastructure and operations, ensuring compliance with SLAs and budgetary constraints.• Develop and maintain documentation related to IT infrastructure architecture, configurations, and procedures.

Qualifications:• Overall experience 05-07 Years• 3+ years of experience in a service industry Educational• BE/B.Tech/HW & Networking Diploma/MBA or Graduate with relevant experience• ITIL Certification• Azure Certification• CCNA & CCNP Certification• PMP Certification (Optional)•

Excellent understanding of the AZURE AD,

AVIXA

Standard, Intune, EDR & XDR.• Proficient with MS Office Suite ( specially MS xlsx, MS Doc and MS ppt, Visio)• Good decision-making considering the criticality of needs and trade-offs.• Practical experience with Active Networking Configuration, Setup and Operational Support CCNA & Arista Certification.• Strong knowledge of Active Directory, Intune, Multi-Tenant Migration & Support.• Ability to prioritise the Infrastructure & Operation deployment and Support.• Excellent understanding of the principles of Active, Passive Networking, DC and Educational AV Requirements• Excellent communication, both written and spoken, for collaborating with different teams• Work well in small and huge teams• Knowledge of design ISMS & ISO guidelines.• Technical background with knowledge of Active Networking, Domain, Windows Server and Cloud technologies• Good organisational skills• Creative and innovative thinking• Passionate about providing intuitive and excellent user experience.• Good team player• Prior experience of working with Global clients Nice to have Skills and Qualifications: Bachelor's degree in Computer Science, Diploma, Information Technology, or a related field;
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