
Billing Coordinator II
7 days ago
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.
Responsibilities & Duties
- Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
- Assigned invoices may range from simple to moderately complex transactions.
- Update client billing information and instructions and billing rates.
- Gather and review backup documentations for billing purposes.
- Perform revenue recalculation steps in Oracle.
- Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
- Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
- Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
- Participate in governance meetings with Operations Team and/or clients.
- Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
- Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
- May be involved in selected transition-related activities such as desktop procedures creation.
Qualifications
- Bachelors degree in finance & accounting or any Business-related course.
- 2-3 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
- Excellent communications skills in both written and spoken English.
- Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
- Knowledge and understanding of accounting standards and procedures and internal controls.
- Experience working with ERP, i.e., Oracle Systems or SAP is preferred.
- Previous experience in process migration/transition is a plus.
Experience working in Shared Services or BPO is an advantage.
Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
- Ability to maintain good customer relationships with the ability to understand and respond to customer needs and requirements. (Customer Service)
- Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios.
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